BEWARE Of David`s Bridal

I went to Davids Bridal in search of a wedding gown which I thought was supposed to be the best time of my life, it turned out to be a nightmare. The stafff was so rude and acted like they just wanted a sale and not a happy customer. I ended up finding the perfect dress i am in search of!!!! But because of their rudeness my 8 bridesmaids, 4 flowergirls, and myself will be shopping elsewhere. Now who`s loss is it? If anyone out there can help find my dress the designer is Oleg Cassini and the style is 5268. Thank You and good luck on your big days!!!

Still looking for David Bridal`s #94283 size 20W.

I was so happy to see that we are not the only people to experiance the rudness of the staff at david`s bridal.
I am writting to the head of davids bridal.they are nop help and make you feel like crap.I am so upset because our Bride bought her dress already and wants us to order our`s soon.I am trying my best not to have to go back there , so I am searching for my gown online.Good luck to you .

I thought they were rude, too! God, I`ve never met such pushy people in my life! I`m so dissapointed that my favorite dress is there...I hate to give them commission...*sighs* What`s a girl to do.

Not only is David`s Bridal rude, they are truly unethical. My daughter found her Cinderalla dress on a Sunday in October but since this was the first dress she tried on, she wanted to look elsewhere before the final decision. The following Wednesday she called them to save it, but it was already gone. The following Saturday, we went back to the store and ordered it special order (extra fee) it was supposed to take 10-12 weeks to arrive and was there in 2 weeks and knowing the policy about holding, we rushed to pick it up and we both said, "that is not the dress". They made us out to be nuts and we had never seen the elegant version made in China with schiffli lace bodice (no applique) and yoke with rhinestones and sequins (not beads plastered everywhere) on the one made in Sri Lanka. We have all seen the signs all sales final, but the salesperson said "we will exchange and even refund your money if all else fails." We wrote to the store manager and corporate headquarters, and were resigned to the fact this is what she is stuck with and will feel like Cinderella`s stepsister instead of Cinderella on her special day. Only my daughter and I will know because the dress she has is still the best looking they have to offer for her figure and her sisters think it is pretty since they didn`t see the first one. This January the supposed new manager called saying that salesperson no longer worked there and she had the dress we wanted. She told me on the phone the bodice was lace only, not applique. This is a 3 hour drive requiring hotel/meals/etc so we add to the cost of the "economically priced dress?" only to find it to be another Sri Lanka variety with appliqued bodice. My daughter has since talked to a person in the Texas outlet store who remembers it--she is the only one that seems to. Talking to the closest store to home, they recommended we call corporate heaquarters and "find out." The phone number they gave us was for the US Postal Service. The phone number posted on the website for their New Jersey warehouse was actually an engineering firm. Now my daughter is dissatisfied even more and I have just read the "alterations at David`s Bridal" nightmares and yes, if they do it we may end up with a mini-skirt! The whole experience has been a true circus.

OK, first of all there is not an extra charge to order a dress. Aslo, when you ordered it, did you confirm the style number?

Also, the warehouse is in Conshohoken, PA....NOT New Jersey. But they do not take customer calls. You need to call the corporate office, also in Conshohoken, PA.
Speak with the customer service department. Tell them they style that was ordered for you and the style that you really wanted.
Make sure you have your reciept in hand when you call, along with the names of the people that you have spoken to at the store you are dealing with.
Good Luck

I drove from Canada to the store in WA state with another bride-to-be and we were both looking for a dress... With 2 appointments we arrived to a scattered receptionist and a saleswoman that was more concerned about being off the floor in an 90 minutes. She rushed us over to the gowns without asking us if we had an idea of what we wanted (and we both knew what we wanted). It was the WORST EXPERIENCE and I would not suggest anyone waste the time to go there. The price points seem good but having looked elsewhere I know you can find what you want in other stores. Skip this store and go have fun... Afterall shopping for your wedding gown is supposed to be so much fun :-) and we had so much fun in other boutiques which made our trip worthwhile.
DAVID`S BRIDAL: spend less money on your fancy catalogues and spend more money on training your staff to be courteous and helpful.

To all the broken-hearted "David`s" brides (myself included) I just found out their Corporate Headquarters phone number. Call them at 610-943-5000. I was only able to leave a message, but hopefully they won`t be as discourteous as their salespeople! Hopefully you`ll get the results you`re looking for.

I have decided to go elsewhere for my dress because of the staff. I did run into 1 friendly sales person. I am cutting my dress short or buying a short one.. Because that`s what i want.. And the manager told me "why would you want to do that?".. Well none of his business, literally.. I left. I did have to return later to buy a bridesmaid dress. They pointed me to them. Wouldn`t help me find a size or anything. Then when i called the other store to place my order they kept me on hold for over an hour, i had to call them 4 times. BEWARE is right. If you get your dress there.. Good for you.. Don`t do it to your bridesmaids.. They are poor quality and service as well.

David`s bridal is definetly a joke. I was literally in the store for 10 minutes and ready to strangle the sales people. First of all I had made an appointment and ended up waiting on them for 45 minutes, then when I finally found a dress I liked, that didn`t seem to be made of paper, the sales woman rather subtly told me I was to big to wear a dress I had picked. By the way, I am 5`7" and weigh about 165 lbs, where she had the right or even thought to say such a thing is beyond me. These people were obnoxious and didn`t have the slightest idea how to help a happy bride find the dress of her dreams. There are so many other boutiques w/similar dresses reasonably priced. Don`t let the whole "disount bridal shop" thing fool you cuz you will end up looking like a fool.

Hi ladies, I too am tangled in the web of David`s Bridal. I purchased my dress in March 2003. My wedding is July 2004. There were two deciding factors to my final decision to get my dress then. First, my rep (along with another rep) told me that I should get it because it may be discountined by then. I said now wait. I know for sure that I am not going to be a size 14 (there size 18) for my wedding next year. They said "oh don`t worry you can order the same dress but in a diff size" I was happy to hear that so I went on and purchased it.

Here I am on May 10, 2004 ready to get another dress because I now wear a 10 and cannot. Why? Because the rep told me a damn lie! I got my dress in VA but now live in GA. I called them to make sure that I could order another. They told me yes. I called the Woodbridge, VA store where I got my dress to see if they had a copy of my receipt beucase my mother nor grandmother could find mine. They told me whether I had a receipt or not, that I could not exchange my dress. Now me being the person that I am, I asked to speak with a manager. She told me the same thing. I explained all that I had explained to the person on the phone. Now here I am getting married in July, but stuck with a dress that I can`t fit. She tells me that she will give me a call back on Wednesday. But of course I can`t wait until then to know anything so I found the number at (hoovers.com) this is a site that Clark Howard tells consumers to goto when tring to find numbers and addresses to businesses. I am going for a fitting tomorrow but I don`t want them to do a damn thing to my dress, because I am still loosing weight and I am not trying to purchase another dress because they have cut on the one I have. I will let everyone know what happens after my visit to David`s Bridal tomorrow.

Thanks for letting me vent. I trully needed to exhale.

Semia Smith

I to had a bad expreince with davids bridal. I went two times to the store in springfield, mo. The sales people were very rude and nasty. The first time a sales rep. Tried to sale me a dress i did not like that itched saying that i would get used to the feeling. The second time i was sure i had found the dress i wanted (at another store, normans bridal, in lebanon, mo) but i figured i would try and see if i could find something at davids for a cheaper price. When i went in, my mother and i were told to pick out the dresses i liked and someone would help us get them and try them on, after about an hour someone finally helped us only to leave me in the dressing room for ten to fifteen minutes in bra and slip to help some one else. I was very displeased... Then the lady was very rude to me when i said i was finshed after four dresses after being there for about three or four hours. She acted like i had wasted her time... I went back to normans. I tired on almost 30 to 40 dresses in the time it took david to put 4 on me. The poeple at normans were very good. I recommend anyone in missouri to go there. They were well worth the price. I was recently going to go back to davids just to get a few small items but i have changed my mind thanks to this site. I am sorry to those of u whose dress and other items have been destoried. My smypthay goes out to u. If any one knows where to get good veils and tarias let me know.

I do a lot of shopping on Ebay. You can find almost anything on Ebay. They have wedding supplies, dresses and all. I just purchased all three of my flower girl dresses from there. The smallest girl in my wedding is 6 her dress was 34.95 shipping and all. The other two were both 44.95 w/shipping as well. Good luck to all.

Oleg Cassini doesn`t make the dress style 5268--david`s bridal does...so it looks like if you LOVE the dress, you don`t have a choice where to buy it.

I was employed by David`s Bridal for three months, and I saw seven employees leave in two of those months? Why because David`s Bridal is a horrible place to work. The managers sit in their office all day and don`t do anything. The other consultants ignored customers and lied to them to get them out of their faces. They made promises that they knew they wouldn`t keep. To be honest with you, yes we worked off of commission, but you would never make it because you have to sell $12,000 worth of wedding gowns in two weeks to make it. If you didn`t you made $7.50 an hour no matter how hard you worked. The lost people`s paperwork daily and screwed up people`s shoe dye orders at least five times a week. If I were you, I`d save your money.....pay a little extra and buy your dress elsewhere.

I assure you that just about every dress you see at David`s Bridal you can find elsewhere. They are actually in a lawsuit with DaVinci right now because they copied of lot of David`s dresses. Go to Ebay, buy second hand from consignment, whatever you have to do.....but don`t buy from David`s. Somebody`s gotta put a stop to the way they run their business.

GET THE FACTS STRAIGHT. THEY COPIED DAVID`S BRIDAL. THEY HAVE ALREADY WON A CASE.

Get your facts straight!! The case was thrown out of court!!

I went to a David`s Bridal in the San Francisco Bay area and actually had a good experience. The sales-person who helped me was helpfull and was not pushy. They ran their store a bit more like a boutique than like a wearhouse. I did notice that other salespeople were much more pushy though. I found a great dress in my size (it won`t need any alterations except bustling, which I will get done elsewhere) on super sale and bought it. I think if you find the dress you want and it is in stock - ie. You can buy it and never have to walk into a David`s again - it might actually be a decent place to buy.

Wow, I had no idea when I went in search of the David`s Bridal HQ that I would see so many of us unhappy! First I found out that May department store bought out Austin David in 2000. I purchased my wedding gown from David`s Brial of Vista CA in 1998 and had a lovely experience. I went with my daughter 2 weeks ago (w/o an appointment) to purchase her dress. The consultant was kind, helpful and even ordered the dress we wanted in a different color. It was supposed be in in 12 weeks. It came in one week. SO I WENT BACK WITH an appointment to try on things I saw online for Mothers of the Bride. They asked my daughter while I was in the dressing room if I really had an appointment???? They were rude, said they didn`t have much to show mw in MY SIZE (18) but if I wanted to order something they see about it...I WANTED to SEE HOW THE OUTFITS LOOKED ON. Their web site said said sizes up to 24, where were the 18. The consultant I had that day was rude, gave me a bra 3 sizes to small to use and said, you`ll have to squish into this. Brought me stuff to see in size 10 which was even MORE RUDE. We left. I called the store manager and she suggested that next time I visit their store I make an appointment!???? FROM THE MANAGER....I had just dropped almost $800 two weeks before and they still were trying to get my daughter to come back for fittings and pressing....NO WAY! Sincerely, PO`d M.O.B.

Here is corporates number 18008232403. This is for all the complaints. They will return your calls. I am an employee at david`s and everyone i work with has been there for years. One of the ladys that work there has been there since the day it has opened. We work by commision so we are gonna push and you have to think that we have to take a lot of stuff from a lot of different people and some of you guys are really demanding. Stop and think about how your attitude is before you go and blow off smoke. I have dealt with a lot of customers that I could not stand and there is nothing that I can say. You guys get to call up and complain. That is my job...if you guys were a little nicer and acted like shopping for a dress was not a job then maybe you would have a better experienc. People do not just quit...as far as the earlier comment most people are fired because they do not make there quota, and yes it is hard to make it...if you don`t think you can do it then don`t work in customer service. As for orders and dyes go it is your responsibilty to check everything. This is your wedding and your order..don`t place the blame on everyone else.

Reader

I went to David`s Bridal in Greenville NC and had a very BAD experience. I`m very unhappy with the service that I received. I called the head office and Michelle Black did nothing. If you are a black woman, please go somewhere else. Also, Melissa & Mary did nothing to fix what was done wrong. This store needs to be closed down. When I went to Fayetteville NC, I had no problem. However, I changed stores because the Fayetteville store is approximately two an a half hours from my house. I should of stayed there! PLEASE IF YOU GO TO THIS STORE DO NOT LET MELISSA OR MARY HELP YOU!!!!

Okay.....I shopped for a dress late, May 2004 when I was getting married July 31, 2004..but I can buy dresses off the rack, I have that shape. Well I bought a dress off the rack and my consultant was fantastic. She wasn`t satified with the dress they had in stock, so she ordered it from another store, it came in on time and was perfectly beautiful. Well, my little brother has been in the hospital ICU for a week, so was delayed on purchasing the undergarments. (I couldnt seem to zipper the dress without them, they told me the undergarments make you a size smaller, which it didnt). So I brought my dress down the other night to find out that my size 16 dress is actually a 14, with a 16 label. So now I am getting married in 9 days and have no dress, they seem unbothered by the whole thing. They had my size sent in from another store, but it was in such poor condition, they sent it back. They are having a larger size sent from the warehouse, which means I will need to get the dress altered a complete size down. They dont seem bothered enough to have the dress rushed here, Tuesday they ordered it and it will be here the Tuesday before my Saturday wedding, a whole week from Virgina to NH???. And they made it quite clear that they have no alteration appt`s open and will not do it. Which means at this point, I have no dress, and may get one too big next week, and that will give me 3 days to have someone alter it.....they aren`t returning our calls right now, so who knows if I will be walking down in my undergarments. They should care enough to fix their mistakes. Besides that, the consultants are great,

My daughter purchased a wedding dress at David`s Bridal in Eugene , Oregon. We live two hours away. Our first trip was just wonderful. Our sales clerk was very helpful. We made a appointment for one week later with the same sales clerk. When we arrived at the store we find out that our sales clerk was not scheduled to work until later that evening. The sales clerk we got was very rude and was very short with us. We did not get any help at all. When I complained to the manager it was not big deal to her. We will never purchase anything from David`s Bridal again. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am writing to make you aware of the service that I was presented with at the Ft. Worth,TX store@ East Loop 820 (near NE Mall).

I entered David`s Bridal today with my best friend and my little sister, who is the bride-to-be. When we walked through the door, a consultant was sitting with another person, and there was a lady behind the register who looked to be available, but did not acknowledge our presence, so we began to pick dresses out for my sister. As we were walking to the fitting rooms, a middle-aged lady who looked to be in charge of the store stopped us abruptly and asked where we were going, and if we had registered. We told her that we hadn`t and she seemed exasperated that we had helped ourselves, so I told her that when we walked through the door nobody offered us any help, and we were unaware that we needed a consultant. This seemed to aggrivate her further. We received no apology for the fact that we were not welcomed or helped, and she seemed put off by the fact that we were even in her store.

After a consultation, my sister began to try on dresses. My friend and I were scared to scour the dress aisle, as we had already been told off once, so we kept asking my sister`s consultant (younger, long brown,wavy hair) for different sizes. After our second request, she told my sister, " When you need a different dress, you need to get it yourself. I have OTHER customers to help. Please don`t leave too many dresses for me to hang up." Considereing our initial treatment by the staff of David`s Bridal, we found her tone to be extremely offensive. Throughout our ordeal, we maintained a repectful stature, which made the staff behavior seemingly worse.

I feel the need to let your company know this because not only is my sister a bride-to-be, I myself am one, as well as the friend that was with us today. We had come with my sister to see the selection and services, and after our experience, we are looking elsewhere- at another store, with another company, as is yet another friend that will be married soon. It is truly a shame, because we do like what you have to offer, but with the stress that the wedding itself entails, we figured that we did not need any more. Thank you for your time, I hope that there will be some follow-up on this.

One of the consultants at David’s Bridal in Madison, Tennessee had tricked me into filling out a card to apply for a David’s Bridal credit card.

Here is how it happened. On day, I went to David’s Bridal to try on a wedding dress – not to buy one, yet. One of the consultants asked me if I would like to get on a 90-day payment plan. Unaware of what she was asking, I told her that I am planning to pay cash for my dress and I do not want a credit card. I said this several times. The consultant had me to fill out a white card that requires my social security number. After she processed the card, she told me the card did not go through. I still had no ideal of what she was talking about.

When I got home, I look at David’s Bridal brochure and notice an ad that was advertising a David’s Bridal credit card. I got mad!!!!! This is when I realize that the consultant in Madison, Tennessee had me to fill out a credit card even though I told her that I am not interested. My credit can be ruin. However, thank goodness. After that experience, I was approved for a cell phone, a car, an apartment, and several other things.

Beware of David’s Bridal.

I`m very frustrated with David`s Bridal! I ordered two of my bridesmaids dresses more than 6 weeks ago (when they are supposed to be in), and they are still not in. And one of the dresses was discontinued, and I did not learn this until I was looking on their web site recently. No one from the store bothered to call me to say the dress had been discontinued. So now we have to order another (more expensive) dress for my bridesmaid, who is moving out of state. The annoying this is that the assistant manager at this store insists the dress is not discontinued, that they just can`t locate one in her size. And the store lost my other bridesmaid`s shoes, and insisted that she must have taken them home with her. But we are certain we left them at the store to be dyed.
My advice is if you choose to go to DB, go as soon as you get engaged! Don`t wait, because the 6 weeks delivery promise is false! Now I`m just hoping my other 3 bridesmaids` dresses will come in in time for my wedding that is 2 months away!

I need an answer from anyone working for David`s bridal. When I purchased my dress there, I notice that almost every girl, bride and bridesmaids, have to get an alteration. Is this a set-up for the company to make more money? When I took my bridesmaids to another store, their dresses fitted them perfectly and my maids where all different heights and sizes.

After reading over this message board, I just want to say that most of you people have your heads up your butts! I am an employee at David`s Bridal and have been for a while. All these problems that you all speak of I`m sure have another side to them. I say this because nine out of ten problems I see isn`t the store`s fault or the consultants fault or the managers fault, it`s the BRIDES fault! If you don`t come in with enough time to order its your fault! If you don`t make an alterations appointment when you buy your dress, its your fault! If you get fat/skinny and can`t fit into the size dress you bought, its your fault! If your bridesmaids don`t call/comein with their sizes and pay for their dresses so the order can be placed in time, its your fault! I`m sorry but this is YOUR wedding and you brides need to start taking on some of the blame when you mess up! You need to ask questions, call to check on YOUR order, we are your consultants not baby sitters! And please tell me why all you brides are old enough to get married, but not old enough to deal with your own problems? You all have your mommies call to yell at us and solve YOUR problems. Grow up! And as far as the consultants being rude, a lot of you are no picnic to work with! Think about how many brides we deal with, sorry we can`t kiss every brides butt as soon as she walks in the door. And who ever said that the managers do nothing is crazy! I see what my store manger and two assistant mangers go through and deal with, and its as far away from sitting on their butts and doing nothing as you can get. The mangers at my store are always willing to help if you give them the chance. Oh and there is no extra charge for a special order and the dresses DO come in in the time period that you are told AS SOON AS YOU PAY FOR THE DRESSES! What it all come down to is everyone needs to b*tch about something and everyone wants a something for free. David`s Bridal is nothing to beware about, I have had MANY satisfied customers come and go. The thing to BEWARE about is all you crazy a** brides!

I have had one of those experiences with David`s Bridal, too. But thankfully Carol in the Mobile, AL store has made everything work out. She is great. I didn`t buy my wedding dress there, but 8 bridesmaids and 1 fower girl dress. At the beginning, I was waundering around and they came and helped me. It appeared every dress My maid of honor and nieces tried on was discontinued and I had to change my colors from creme and lavender to white and plum, but that was okay. However after ordering some of my dresses and buying my Jr. Bridesmaids dress, they discontinued my color, go figure. But I was already stuck with the plum dresses for the bridesmaids because they discontinued them in lavender. So I had two colors of dresses for my bridesmaids, plum and lavender. But the Mobile Girls saved me with two plum dresses for my Jr. Bridesmaids. They exchanged the dress with no problem. I was so happy I ordered my veil through them. There was only one of them left and they found it in Atlanta and had it shipped to me. They even shipped my 4 bridesmaids in Texas their dresses when they came in from being made(for a price of course). But I then was told by one of my Texas bridesmaids at their fitting at the Austin store that they were going to cut the beadwork off the bottom of these $150 dresses because they didn`t want to hem them from the waist. I`m sorry but I got livid because 3 of my bridesmaids were going to have it and 4 weren`t. I called Carol and told her of this and included my niece outgrowing one of those new plum Jr. Bridesmaids dresses. She called me back in no time and she had talked to her Alteration Manager and told me they could be taken up at the waist. She told me who to talk to in Austin and how to solve the issue. Needless to say, my dresses are being hemmed at the waist for no extra charge. She told me they don`t like to give refunds, so I got it done after threatening that. She asked me to drive the 1 1/2 hour drive back to Mobile to make sure of the correct size of my nieces dress since it is 4 weeks to my wedding. She needed a 12 instead of a 14. I went over there this past weekend and saw Carol`s smiling face. And once again knowing the time limit was close, she found me a dress from the warehouse and called me the next morning and told me it would be here 2 weeks before my wedding. I am relieved to know this. I am going to get to exchange this one too for the new one. Also, the girls there went out of there way to help my matron of honor and me find undergarments to wear under our dresses. I bet she brought us 20 different ones to try on. So girls, it`s not all of the David`s Bridals. Sure they discontinue our dresses and stupid stuff like that, but people like Carol and the girls in Mobile have made my wedding go smoother for me. I don`t know what I`d do without them.

So I am thankful to those ladies.

Good luck to all of you and if you don`t mind the drive, Mobile, Alabama is the store to go

This complaint page is absolute comedy. I had no idea how many of you out there have to complain about the silliest things. I work for david`s and have for 2 years. Yes, you spend a lot of money and you have a right to get upset when something goes wrong that is NOT your fault. How many times is it NOT your fault? Almost never. We have very explicit ways of doing business at my store. My managers have worked for this company for YEARS. Our consultants are trained. We work with MANY people every day. 98% of those people have wonderful experiences, beautiful weddings and thank US for everything we did. Most of these complaints you are reading/posting about are the BRIDES/BRIDESMAIDS/MOTHERS faults. Do you honestly think a company as large as ours isn`t going to discontiue styles? Do you think that just because you EXPRESSED that you liked it means you should get it? NO. If you have already paid for the items, you get them. Is it our fault when YOUR bridesmaids don`t pay for their dresses in time and when it is WRITTEN ON YOUR ORDER THAT YOU SIGN that the order DOES NOT go out until the are ALL PAID FOR?? NO. IT`s yours. We are not babysitters. We are there to assist you in making informed decisions, assist you with finding what you like in your time frame and explain how to go about it. I keep hearing over and over here that consultants were rude. Let me ask you something...are YOU ever rude to someone where YOU work??? It happens. SHOULD IT? NO. Do those consultants that ARE truely rude get to keep their jobs? NO! There are strict policies for us as consultants about how we interact with brides and any customer that walk through our store. I also keep hearing "there was no one there to greet us/help up...blah blah." Ok, we have separate people who greet, who ring, who work in bridal and who work in non-bridal. During the off season, there may only be 4 of us in the store at a time. There are phones ringing, people coming in WITHOUT appointments and people with appointments being assisted. WE ARE NOT GODS CRUSSADERS! Someone may have had to walk away to help someone else. We have people who are new and are still learning. David`s has ALWAYS suggested appointments so don`t get ticked off if you come in without one and we can`t get to you right away. DO YOU DO THAT AT YOUR DOCTORS OFFICE???? NO. You call and make an appointment right??? We work the same way. We are the largest and most successful bridal company in the country. We wouldn`t be if we weren`t good at what we do. And another thing. Let`s just say you go to a large chain restaurant to eat and have a bad experience because your waitress was new and accidently mixed up your order but everything still worked out. And the manager got you a % off your meal. Does that mean ALL those same restaurants will work that way or be that way??? NO. All of the stores are different in how they do things. And human error occurs. WE ALWAYS DO THE RIGHT THING TO MAKE IT RIGHT. And as far as people complaining about our final sale policy....GO SOMEWHERE ELSE THEN. And don`t complain later about it. It`s posted EVERYWHERE AND YOU SIGN YOUR RECEIPT ACCEPTING IT. NO one is forcing you to buy from us. If you want the high-end, champagne drinking shopping experience, be our guest and go spend a million dollars there to get the same thing you can from us at a fraction of the price. By all means. AND WE DO NOT COPY DESIGNS. All of our designers make their dresses exclusively FOR US. HAVE WE BEEN COPIED??? YES. Are those dresses less expensive?? Yes. Are they made of CHEAP material that will fall apart on your biggest day?? YES. I`m sorry some of you have had bad experiences, but before you go posting things like this, do your homework. You are supposed to be adults about to get married. Act like it. -happy to work at DAVID`S BRIDAL

I`m not saying "beware", but just use your brain when using David`s Bridal, the bride had a wonderful experience with them and I will not discount that, but some of their employees do need to brush up on how to treat others, and I assume that since I was not the bride (i was a brides maid) they thought they could treat me without respect, which lost them a future client.
I was very surprised by the rudeness of David`s Bridal employees even on this very site, which just shows why people complain. Many brides are expressing the wrong doings (in some instances yes it was the store, but I`m not saying all) in very respectable fashions only to be responded to rudely by employees, which can use that response to show how they deal with stressful situations and maybe change some minds by responding in a manner that is respectful yet still expressing the concerns of their job. Look at how you respond to these critizisms, and ask yourself if you would like to be treated in that manner instead of taking it as how your peers treat people and changing how you persoanlly act twoards others. Be that employee the brides have a good experience with and maybe there won`t be so many complaints.
I also had a bad experience with David`s Bridal, which I know for certain was not my fault. I was not a bride but a bridesmaid on a wedding that was canceled 2 weeks before the wedding date. I had notified David`s Bridal of the cancellation just so they could have less paperwork to deal with and to keep them informed (which I didn`t have to do), but I was rudely responsed to as if I had wasted their time. I called back later asking about a "credit" policy I was told about from one of the managers at the Raleigh NC store, and they replied I could and I QUOTE "return the dress in exchange for a equal or greater value within 90 days with the original paperwork at ANY store" So I did exactly that and attempted their advice at the Greensboro NC store and was rudely confronted by a manager saying this was not their policy to help customers in that fashion. Certain employees need training in their own policies, if they would like to give honest information instead of "kissing up" with lies which only causes more problem later for your peers. After much frustration and many phone calls I was told I could return the dress for a different size, not for the store credit I was informed of earlier. I had them repeat their policy 2 times with the clause of "no exceptions!", then informed them I was looking for a wedding dress myself very soon and was hoping to use that credit i was promised and now know doesn`t exist towards a wedding dress in the near future..all of a sudden their policy changed and I could return it for credit. I know of their "no return policy", but I was informed of this "exchange" policy before I had brought up the topic, since I was going by their sign first before THEY told me I could do a credit exchange. I was trying to have a good expierence working with them for future resources, but this was not so and will be selling my dress on e-bay.

If the policy is too good to be true, its not true, and if its too strict to be sensible, thats their policy and they "stick" to it.
I did talk to one woman Mary at the Raleigh, NC store, she was polite in explaining their policies and to find the name of the person who had given me the wrong information, but the Greensboro, NC store was very rude to me and brushed me off, while Raleigh NC gave me options for selling the dress and ways to get a percent of my money back, which I thank them for, but Greensboro NC said "you`re stuck with it". Thanks Raleigh store for your help and understanding, but I have lost faith in David`s Bridal. I will be honest in telling people the bride loved your services (in Raleigh), but Greensboro will not receive the same compliments.
To the EMPLOYEES of David`s Bridal:
Clients might not remember all the wonderful things you do for them, but they will always remember the bad. Keep a smile on your face and suggest options, but they come first. No matter how awful the bride is, just be thankful your not the one marrying her and let that be your smile.

I am in the middle of a "problem" with David`s Bridal (Grand Rapids MI). My daughter is going to be a flower girl/jr bride (that is the dress looks like a bride`s dress). She was fitted with the other bridesmaids in early June 04. At that time I expressed concern when purchasing for a child because you never know when they may have a growth spurt, we were unable to try on the next size up and I left it to the salesperson. When we picked the dress up I once again expressed concern that she wouldn`t grow enough. I was told, "just come in in early August we will still have time to order the right size" (this is an early October wedding). I came in the end of July and was told, "no, you can`t exchange that dress was discontinued". Now, along with $145 for the dress I face a $50 alteration for the hem. If they had been forthright maybe I could have ordered the dress closer to the actual wedding day and not had to allow for four months of growth. Instead of a "pat answer" someone could have checked the status of that style and I would have ordered the smaller size immediately. Maybe they could have steered us to a dress that was not going to be discontinued. The point is, no one even tried to help me. And to you future brides - my niece didn`t even remember what the dress she picked looked like when I spoke with her in August. Maybe we could have bought one "off the rack" in October - remember when you are putting your friends through this - everyone is looking at the bride. Try to keep perspective on the expenses.

I find the attitude of the David`s employees on this board truly appalling. If you find working with the public so unbearable, I suggest finding a new line of work.

My wedding date is 8/6/05. Early July 2004 I called David`s to make an appointment, and left a message on the machine as the store was not yet open (Southcenter Mall, Seattle). After 4 days, my call had not yet been returned, so I filled out the info on David`s website. Still no return calls.

So, a Saturday morning in July I went to David`s. Not expecting help, as I knew I did not have the all important appointment. There was one other customer in the store at the time I was there.

I was accosted by the manager who told me that since I did not have an appointment that I needed to come back. WTF!@

I bought a dress at a different store and am so happy I did. (Group USA) BTW today is August 23rd and NEVER have received a phone call from David`s. Guess I am lucky.

This is for "reader". In response to your message: I MADE an appointment for 2:00 pm today. I was the only one on the list for 2:00 pm. At 2:30 they say they are finally ready for me, then inform me the dresses I have picked will probably not work because they run 2 sizes smaller than normal. I have to start over. No problem, but could have saved time to tell me that when I walked in. I pick another dress, she throws a slip and bra in and asks if I want my mother to help me get dressed. Is that not what the attendants are there for? Why did I need an appointment if my mother is dressing me? I said no I don`t want mother helping me, and she leaves. I can not get the bra hooked, and can not get the slip zipped. I stood in the dressing room for 5 minutes in my panties waiting for her to come back. She never returned. I got my clothes back on, requested a manager, but was told she was "not available". The lady finally comes over as we are walking out the door to ask what the problem is. I told her and her reply is, "oh well....it takes time, you need to put on bigger sizes." How can I do that, if there is no one there to get me a bigger bra and slip???

For everyone else, we wound up at a small privately owned shop and received the best treatment ever. The lady never left my side. Meanwhile, two more bride to be`s and 2 bridesmaids also came in. All 4 of them had just come from David`s Bridal and "vowed" never to return to them again.

I`m thankful that David`s saved me the grief of even getting to try on any of their dresses, because I found the perfect one at a fraction of David`s cost.

I`m almost afraid to respond since I have both positive and negative thoughts...I never made an appointment since when I started looking, my fiance hadn`t yet officially proposed. But let`s say the first saleperson who helped me... I HATED but since I`m a larger woman, I couldn`t find other dress shops with my size in stock for me to try on. I didn`t want to just order something in a larger size. I was afraid of it not looking the same and a number of fittings. So I went back to Davids in Slidell LA. The second time was the charm. They paired me with the NICEST most down-to-earth sales person. Although she did her job informing me of financing options and sales, she did it without forcing it down my throat. When the first salesperson came on duty and tried to take over, I made a "help" face at the manager who was near by and she had salesperson number one back off. It was the fourth visit before I finally put a dress on layaway because it FIT and looked GREAT. Right off the rack even when the same style at another store wouldn`t even zip up. Also, I got all of the bridesmaid dresses of the clearance rack, one from the Metairie LA location and the other three from stores in NY and I believe GA? All of the salespersons were super nice and accomodating by phone and I received all the dresses in the conditions promised. And since the dresses were originally 165 and I purchased them from 19.99 a piece, I know their helpfulness was not commission driven. I am sure MANY people have had horrible experiences... Just speak up and (hopefully) the manager will give you someone else who you can work with and be pleased with.

I hope I haven`t jinxed myself since I haven`t gotten my dress out of layaway yet... Good luck everybody. I wish you well! Enjoy and STOP STRESSING! If you`re lucky it only happens once!

IWENT TO DAVID`S BRIDAL WHEN LOOKING FOR MY WEDDING DRESS. I DIDN`T HAVE AN APPOINMENT AND IT ONLY TOOK 10MIN BEFORE I WAS LOOKING AT THE CATALOG TO SEE WHAT DRESS I WANTED TO TRY ON.(BECAUSE SHE WAS WORKING WITH SOMEONE WHEN ME AND MY MOTHER WALKED IN) I HAD SOMEONE WORKING WITH ME THE WHOLE TIME SHE WAS A VERY SWEET YOUNG LADY. I FIND THE DRESS OF MY DREAMS AND KNOW THAT AS SOON AS I TRIED IT ON. I WAS NOT PRESSURED INTO BUYING THE DRESS THEN THE LADY EVEN TOLD ME THAT THERE WAS A SALE COMING UP. A MONTH LATER I RECIVED A CARD FROM THE STORE STATING THEY WERE HAVING A SALE. I CALLED THE STORE TO SEE HOW MUCH THE DRESSES PRICE HAD DECREASED BY MY DRESS WAS $799 AND NOW IT $649. I HAVE YET TO BUY THE DRESS BECAUSE I`M CHEAT AND TRYING TO SEE IT THIS DISCOUNT BRIDAL STORE IN NC HAS A BETTER PRICE IF NOT THEN I WILL BE BUYING THE DRESS THIS WEEKEND. PEOPLE NEED TO REALISE THAT NO MATTER WARE YOU GO YOU ARE GOING TO RUN INTO PEOPLE WITH ATTITUDES. EVERYONE CAN`T BE IN A GOOD MOOD ALL THE TIME. I`M A NURSE AND I KNOW THERE OR DAY THAT I`M NOT THE NICEST MOST CARING PERSON. THE DAVID`S BRIDAL IN COLUMBIA, SC IS GREAT AND I`M GLAD I WENT THERE ITS ONE OF THE BEST CHOICES I`VE MADE WHEN PLANING FOR MY WEDDING.

I wouldn`t recommend this place to my worst enemy. I have never been treated so bad, ignored and humiliated in all my life. I was the mother of the bride, the wedding was 5/21/04 and with no help from David`s Bridal. My daugher spent 375.00 on alterations only to trip down the stairs before her wedding and break her shoe because the dress was too long. We are just thankful that she didn`t fall as she was 5 months pregnant. We only had 2 bridesmaids and we were lucky to get dresses for them. The bridesmaids were students from out of town and could only make the day we had reserved for the appointment. The (so called) consultants at the store would not make any phone calls to other stores to help us find 2 of the same dresses because there store policy would not allow them to make calls on Saturday. I sat on the floor with my cell phone and made the calls myself. I could go on and on about all the rude and inconsiderate employees there but what good would it do. I called the store manager the next day only to have her practically laugh in my face. Nothing will ever to done to change this company`s way of dealing with their customers. Its too bad, since we are the reason they get a paycheck. BRIDES OUT THERE - DO YOURSELF A FAVOR AND DON`T EVEN WALK INTO A DAVIDS BRIDAL SHOP.

I am getting married January 8, 2005, and I got my dress at David`s Bridal. When I got there, and I was met with two of the kindest consultants there and they helped me get registered and then soon after we looked for dresses. I had a hard time finding a dress and one of the ladies was helping a new costomer at the time, and the other lady was there to help me with all my needs and all. The only thing I didn`t like was the alteration lady who is not form the USA nad was kinda rude and very short with us and was very pushy at that. I have not yet got my bridesmaids dresses and I am not gonna get them at David`s only because my girls can`t afford them, meanwhile yet I have a few of them that are givin me probs and love to pussyfoot and play mind games.

I was married on October 2, 2004. Our whole wedding party including myself bought our dresses at David`s.

I will say that the service I got at this store was perhaps not as attentive as some of the other bridal salons I checked out while I was shopping, but then again you have to go into this with a level head/ as an informed consumer. David`s is a large chain with mass-produced gowns and salespeople who work on commission. You are not going to get as high a level of service as you might in a smaller, more upscale boutique. However, you are going to get a nice gown at a pretty good price.

As with anything, you need to be an informed shopper and know the store`s policies regarding final sales, order/ pickup deadlines, etc. There are notices posted all over the store, from over the register to inside the dressing rooms - you need to read these and understand them before you place an order or make any payments. Remember that while your wedding is special and important to you, David`s is a big company and therefore you are just another customer to them. This might sound harsh, but it`s true. This is business to them and they will be businesslike about it. If you remain businesslike rather than getting emotional or upset about things, you will get the results you want.

You also need to be assertive and up-front. Tell the salesperson exactly what you want and what you expect. If you are promised something, make sure you get the salesperson to write it on your receipt and sign/ date it. Tell them exactly when you expect delivery of your gown and accessories from alterations/ dying, and always make an appointment for fittings or to take delivery.

Also give your bridesmaids a date by which they have to order and pay. You should know your wedding party members pretty well - if they are the type who is chronically late, tell them the deadline is 1 month sooner than it is! Keep in touch with the store to find out who has ordered and who hasn`t, and get on the phone and make sure the procrastinators get it done.

All of these things are a bride`s job - it`s your day and if you want it to run smoothly then you have to be assertive, organized and on top of things. Also, do not delegate tasks to your mom, your maid of honor, etc. It might be hard to call and complain about something that didn`t go as you expected, but you are the bride and if something goes wrong, you have to deal with it yourself. This does not make you Bridezilla - it makes you a good planner who has everything under control. You can remind people of their deadlines and responsibilities without being nasty about it. You can tell the consultants or seamstresses at David`s what you want and when you expect it by, without being rude.

It is my experience that salespeople appreciate an informed and decisive customer - if you are clear and firm with them while still being courteous, you will receive professional service and you will get what you asked for. And if by some chance you don`t, you are covered - because you let them know up front what you expected, and you got it in writing.

My experience at David`s was satisfactory; I got what I wanted when I wanted it, nothing was late or incorrect, and I paid the price I expected to pay. Anyone who wants to email me to get some down-to-earth feedback about this bride`s experience, please feel free.

Heather
(heatherjcs at yahoo dot com)

I just have to say that David`s Bridal does in fact suck. They lie to their customers, misplace orders, lose paperwork, and treat their employees and customers like dog food. How do I know? Because I am a proud ex-employee of this poorly run company. If you have a problem, you are supposed to take it up with your district manager. What a joke! These people have their heads so far up their asses with their own personal problems, they don`t give a hoot what is going on in the stores. When a customer has an iron-clad complaint, the DM and the store manager brush it off like it`s no big deal. Hello~! Weddings *are* a big deal!!!!!

All in all I am proud to say that I don`t work there any longer. Ladies, your internet complaints ARE being heard. David`s employs a specific department of people who`s job is to troll the internet 24/7 looking for complaints. So here is mine...start treating people better. FOLLOW THROUGH WITH YOUR PROMISES. STOP TELLING LIES. AND FYI- THE PHONY "SALE" IS SOOOO TIRED. WE WERE IN "SALE MODE" MORE THAN WE WERE IN "NON SALE MODE". CREDIBILITY? HA!!!

As for the "proud David`s employees" that may refute what I`ve said, go ask your DM. I know these things because I was on the "inside". In fact, I may have been your boss. I chose to leave because David`s is a coniving, underhanded company to work for. I would sooner wear a potato sack to my wedding than give them the benefit of my hard earned money.

Just my 2cents.

I`m a new manager of David`s Bridal. I`m also sorry to hear that so many customer left a store with a bad taste. Some people who work the public don`t understand that the customer is always right. And that these occasion`s come once in a life time. I have always wanted to be a wedding planner. No one should be treated badly. No matter what you are buying. I am now leary about my co-workers and the customer. This company gives some brides to be the chance to look and feel like a million bucks . When they can not afford it. My point is that not all Davd`s employees are wicked. And SORRY TO THE CUSTOMERS who feel or have been treated badly.

P.S Everybody is diffrent.

In response to "Jessica" - Who said we don`t like working with the public? We just don`t like working with demanding, stuck-up, unappreciative snobs!!

You know, if you cannot put up with those so-called unappreciative snobs, sweetheart, then you are definitely in the wrong business. Whether or not you like it, THEY are the customer, and THEY are the ones who are spending the money. I went to several bridal stores, including David`s Bridal. In all but one of these stores, the person that greeted me was apparently `put off` by the fact that I was wearing blue jeans. Snooty, unappreciative salespeople. What they didn`t realize was that I was carrying an American Express with a $25,000 limit and was prepared to spend whatever it took to get the dress I wanted. In the end, rather than dealing with snobs, I bought my dress on ebay. Got what I wanted, and in the end, saved my money. Too bad for those salespeople who thought they were too good.

Ladies-I was sad to hear some of your stories--I hope that in the end all turned out ok. I also have to sympathize with the sales people, I have seen some "bridezillas: in my time and know how some people can get out of hand. I just bought my dress at David`s in Ahwatukee, AZ and the people were so nice to me. My appt was at 12, but my consultant didn`t help us until 12:20--but she was busy with another bride, and she made up for it. I haven`t received my gown yet, but I don`t anticipate any problems. My advice: don`t give out your SSN, read the fine print, if you feel pressured-leave, follow-up on your order, verify the right dress was ordered, and if you want the consultant to help you dress, why don`t you ask her? Most people feel more comfortale dressing in front of their mothers instead of a complete stranger. As a previous person said, there is no gun to your head.
Good luck--I would recommend David`s Bridal to anyone.

Wow! It`s so sad to here all of the bad stories of the customer service you have recieved at different bridal gallerys. I was just proposed to and I have just started the proccess, but I work in a bridal gallery. I have a feeling that from my experience of working with gowns it is going to make me even more particular about my gown. I want everything to be perfect. I am so sorry for your bad experiences with different wedding dress coordinators. At our store we are required to treat every customer and every gown as though they are worth a million dollars. We are required to be in the room with every gown during fitting, mostly so we can get to know our customers and so they can have the best experience and fit in every gown they try on. I feel bad knowing that some of you had bad experiences.

I went to David`s Bridal in Tallahassee, Florida andI loved my experiance there. I couldn`t imagine it being any better. I feel sorry for all of you because it sounds like no one was happy with the outcome. I guess my question is, if everyone seemed to dislike the selection and/or service why did you go ahead and purchase your
Dress(es) there. I only ask because most of the Brides said that with in the first 30 mins they were not satisfied. You haven`t signed anything therefore you don`t have to buy anything.

I have been dealing with DB`s since last March, and I can honestly say that I have had 1 minor problem, which was about a dress size. All of the dresses have been bought there. My dress, my 4 BM`s, and my daughter`s FG dress as well. I have seen horror stories on other boards and frankly was a little scared to go there but went anyway. The sales people were nice and I had my first alteration appt last Monday and they were just as nice to deal with. I would gladly recommend the store near me to anyone.

I feel sorry for anyone who has said that they have had problems, but it is not with every store. They don`t train these people to be nasty, sometimes they just choose the wrong people to work for them.

I`m a customer who has been dealing with them for almost a year and have been quite happy in that time. Again I say....Not All Stores Are Like That!

Thank you very much to all of those people who stick up for the David`s Bridal employees. I have been one for the better part of five years. Trust me, it is not an easy job. Over the years I have learned to read my customers. Some are very nervous, excited and hapyy...others are nervous, nervous, and downright mean. I have personally been called a few names in my time...I could never imagine being so rude to an employee at any store, no matter how horrible their service is. Our customers need to understand that we as employees do a lot of work within the course of a day. They also need to understand that we are a BRIDAL SALON, we have guidelines and an outline while working with our customers. We have regulations to follow ourselves and order periods that the employees themselves do not have any say in, we only relay what we know to our customers....WE DO NOT LIE! Availability of merchandise is always changing. Things are being constantly discontinued and replenished with new merchandise...There is nothing we can do about it. If a customer does not order something before it is discontinued, there is nothing we can do...we`re not lying! I promise you. In the store I work in, we do everything possible to help all of our customers. We very rarely get complaints. I don`t understand all of the complaints toward all of these other david`s stores. Nothing like that happens in my store. Thanks

I have been dealing with the Davids Bridal here in Flint, Mi for about 4 months now and they are the sweetest people. They call me to let me know when my bridesmaid dresses are on sale, or when something changed with the items I selected. They have been very helpful and they stay in touch. I feel sorry for all of you who have had problems. I went there wearing a jogging suit the first time and noone seemed to mind what I had on. They were polite and helped me tremendously, I was there the first time for about 2 hours trying on dresses, shoes, etc.

Some of the people who work there are rude and pushy. I am a shy person and felt like I was pushed into buying a dress I didn`t really love. The sales lady said, "you will find your dress today" she only let me try certian styles on and was very pushy. When I went in to size the dress it looked bad. I was so unhappy. The same day I found a dress from Monique Luo that I had really wanted, but they only had it in at certian times of the year. I saw that dress and asked to try it on. The sales lady told me that I shouldn`t try it on because I had already found my dream dress~! I was sooooooooooo mad. I was with my mom and friend as they tried on dresses. My friend saw that they were giving me a hard time and she took the dress off the dummy and I tried it on anyway. It looked fabulous. Dispite the fact that the lady lied to me and said I couldn`t exchange my dress, a very nice manger let me do it, because there were no alterations done to it and because it fit me funny. Eventually I got my dress and I`m very very happy that some competent sales people understood me, and how important having the right dress is.
The people who work there should want to work there and not make assumptions about the customer. *