Davids

Hello Ladies. Being a person that works in the wedding industry (and a newly wed), I believe I am entitled to my few cents as well.
I bought my gown from David`s as well. My experience was not horrible, but was not good either. I was just treated like they were too busy for me. (IT WAS VERY BUSY) However, one lady was rude to my mom. Ummm. Big no no with me. I am a momma`s girl and can`t stand for people to be rude to her.
Working in the wedding industry someone has to realize that there are some brides that need more help than others. I don`t know about Princess Service (consider Princess Diana) but I do know that being knowlegable of your merchandise as well as being polite and PATIENT are a must. I can`t tell you how many couples have left my store and come right back because I was willing to help and knew what I was talking about. Many couples would apologize to me for taking up my time and I`m like "That`s my job. Of course I want your business so I`m gonna do what it takes to get your business." Most people understand that planning a wedding is stressful and EXPENSIVE. Customer Service for weddings should be designed to take as much stress off of you as possible. Obviously this is a quality that David`s lacks. I too had the problem with them telling me the dress needed alterations when it was all around just too big.
About the sizes being wrong...I work in the tuxedo business and with my experience, some garments just run bigger or smaller than others and every once in a while the wrong size tag gets sewn into the coat at the manufacturer. So the sizes are NOT ALWAYS right.
For Coni, that was a very unprofessional post. Being someone that works at David`s your first move should have been to send the board straight to the home office so all the problems could be resolved.
Good luck to all you future brides. Happy Dress (and tux) Hunting.