Davids Bridal In Columbus, Ohio

I too have been through the wringer with the customer service at David`s Bridal. Or - lack thereof, I should say. Mine came when I went in to their shop after purchasing my gown from them. I dropped in for undergarments. I guess after the big dress commission, the salespeople get to treat you like a leper. Perhaps it`s in their handbook. I mean, the saleswoman went to her lunch while I was in the dressing room!
It`s a very long story, but rest assured, I wont go back. I`m having my fittings done by a private seamstress and telling all my friends never to go there.

My question is ... Why don`t they know this is a problem? and why aren`t they making steps to change anything?