House Of Brides - Beware!
For all you soon to be brides out there, a warning goes out to anyone shopping at any House Of Brides store in Chicago, IL. They also have a website, boasting "the world`s largest bridal mall". Let me tell you that this was the absolute worst shopping experience I had ever had in my entire life! The website has very, very good prices on nearly all designer wedding gowns and bridesmaid dresses. I printed out a copy of the bridesmaid and flowergirl dress I intended to order and took it to the store in Schaumburg. I wanted five bridesmaid dresses and two FG. The snotty receptionist told me the dresses were ugly and gave me a quote $100 per dress higher than the website. She also could not guarantee me shipping, and told me that she had never even seen their very own website. Their wedding dresses were dirty, and the consultant offered me a slip so dirty I would not let it touch my skin. After an hour of being treated rudely, I left. The consultant never once attempted to help me with anything, even though I had made my appointment six weeks in advance. Everyone at the store was extremely rude and arrogant. Unfortunately I drove four hours to get to the store. The great thing is, I found my dress the same day at the BrideSmart across the street. When I got home, I looked on the Better Business Bureau`s website and was appalled at all of the complaints all five stores had lodged against them. One store had even closed down after 111 complaints in 18 months!! So brides, beware of this store and their website! The website is merely a ploy to get you into the store where the dresses are much, much higher priced. And the way the consultants and other workers treat people while they shop for the "happiest day of their life" should not be tolerated. Good luck to all of you, and don`t visit those stores!!
Posted by jodi; updated 06/12/10
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This is one of the WORST companies to deal with!! DO NOT BUY FROM HOUSE OF BRIDE...I would NEVER recommend this company to anyone, ever. They are very unprofessional, rude, arrogant and close minded. We had an issue with receiving the wrong dress and their VERY RUDE "customer service" employees wouldn`t help us at all or even cared about the issue at hand. They just kept saying "all sales are final" even though right on the box it says you have 5 days after the receipt of the dress to handle any issues...we were willing to pay the difference to get the correct dress, but the RUDE Cust. Service person said, "why can`t you understand what I`m saying to you, all sales are final, good bye" and hung up on us. The website is very confusing and misrepresents what is needed when ordering dresses. DO NOT BUY FROM "THE HOUSE OF BRIDES INC" - They have the WORST Customer Service of any company we`ve dealt with, once they get your money, they don`t care any more....they are NOT WORTH DEALING WITH, buy from someone else!!!
Posted by Tara; updated 06/12/10