House Of Brides Website

I placed an order for my wedding dress in march on the House of Brides website and was told that if I pay rush delivery I would get it in may, 2 weeks before my wedding. On the day I was supposed to get my dress I called back and was told that my order was processed for a refund because they cannot deliver it on time. I called other stores to see if I can find that dress and one of them said they could get it in 5 weeks. When I told them what happened they said the designer is really good about delivering the dresses on time, and probably the House of Brides did not place my order in time. I called back House of Brides and I was told they cannot tell me anything about the order or if the order was place, except that it was processed for a refund. I asked to speak with a manager, but the managers are not available by phone, and I could not receive any more info about my order. They told me they emailed me in April about the refund, but I did not receive their email (although I did receive the confirmation for the order previously). My wedding is in 2 weeks and I do not have a wedding dress, and I didn`t even receive an apology.
In conclusion, I did not receive my dress, I have to find a wedding dress in 2 weeks, and I could not get any explanation why I did not get it in time.