Disasterous Wedding Dress From Kaersen Bridal

I bought the dress from Kaersen Bridal. This is a wedding disaster. First of all ,they sent my drees out to the wrong guest.They also ask me to contact and begged dat guest nicely to send my dress to me. I have been stressed out and cant sleep for 1 week before my wedding day because Kaersen bridal`s mistake,Finally I got the dress from dat guest, But i`m Heartbroken again. Cuz there are some purple onthe top of the dress, the bustle they design is wierd, the most terrible thing is whole fabrics inside the skirt are squeezed together,I cant even try it on. I recieved this dress in 4 days before my wedding day, I dun have time to wait for them fix it and send me back..., so I SENT IT BACK TO KAERSEN BRIDAL AND ASK FOR REFUND, THEY ONLY RETURN ME HALF PRICE OF THE DRESS, I WROTE AN EMAIL TO ASK THEM HOW COME THEY DIDNT PAY ME BACK ALL THE MONEY?? THEY DIDNT REPLY TO ME FOR 3 DAYS, I EMAIL THEM AGAIN AND ASK DUN AVOID THE PROBLEM, I JST WANT TO KNOW THE REASON.. FINALLY THEY TOLD ME DAT`S THEIR RULE, AND TOLD ME IF I WANT SUE THEM ,DO IT THEN. What an arrogant attitute,they dunt apologize for their mistake ,not even care about what bride`s feeling....I`m very disappointed of Kaersen Bridal, they are very unprofessional and rude. I really hope no more bride being this kind of chaos as me. If I can choose it again, I would rather spend more money to buy a real beautiful dress at beginging which I can see and touch in local bridal store than shop a chaotic dress and bad service on internet............................My miserable experience from Kaersen Bridal..

To see the messed dress from Kaersen Bridal:
Http://www.youtube.com/watch?v=xFWn1wCbD3k