Warning: Do Not Use Inweddingdress.com
Just wanted to reach out and hopefully spare a bride to be from a potentially terrible experience with her or bridesmaid dresses. My fiance ordered the entire wedding party`s dresses from inweddingdress.com, thinking that we would be able to save a significant sum of money and have a quality product/experience. Please, do not make the same mistake.
The dresses not only arrived late but her wedding dress, well, wasn`t even really her wedding dress - the sizing was all wrong, e.g. It is nearly a half foot short! When her mother contacted the company approx 3 weeks before the weeding (they have one customer support individual "Helen" who you can sometimes online chat with starting from around 9pm Pacific Time ) they made no offers to fix the problem. The best work around that they would agree to was shipping 3yds of fabric to have sewn on the bottom of a dress.... We`re 11 days out and they have yet to ship the material. I`ll leave my description of the bridesmaid dresses to: they all had to be altered.... Not sure if the company is confusing metric/english units or what could possibly be going on.
Please save yourself the frustration and look elsewhere for a place that has either a decent product or some level of customer service to overcome unforeseen hurdles. Don`t be fooled by their nice website, as it`s nothing but a facade.
Posted by Daniel; updated 02/24/10