David`s Bridal-File A Complaint

I had the worst customer service ever in a David`s Bridal store in Macon, GA. Where has our customer service gone?!!! I have worked in retail for 10 years and would never dream of treating someone this terrible. I entered the store on about 9-17-03 on a Saturday afternoon with my step daughter to be about 5:30. I thought they stayed open until 9:00 like the other days. I was not greeted by anyone when I walked in, was not asked to be helped by anyone. So, I grabbed 3 gowns and made may way to the dressing room. As I am approaching the dressing room I hear someone yelling no appintments after 5:00! No appointments after 5:00. I turned to find a very unfriendly non-smiling sales lady looking at her watch. I said excuse me? She stated no appointments after 5:00. I said I don`t want an appt I just want to try on these dreses, I can`t try them on? She stated that they closed at 6:00 and that she had to clock out by 5:45 the whole time looking at her watch. It was now 5:40. Now, i find it hard to believe that the whole store stops what they are doing to clock out before in fact the store even closesat 6:00 Ludicrus! So, I kindly hung the dresses up and walked out of the store and vowed to never step foot in a David`s Bridal store again and I will spread the word on how rude they are. I was planning to buy a wedding gown and 7 bridsemaid dresses but I will gladly take my business elsewhere!! I understand she was wanting to get out of there but there was a much more professional way to have handled this siutiation. I went to Atlanta today to a wonderful warehouse called New Natelie`s and got wonderful service!! I will recommend everyone I know to go to the place! I only spent $700.00 on a beautifel desiner gown and am so pleased.

David`s Bridal has no clue what customer service is and to have so much advertising out there it is a shame. This is our special day and they should share in our happiness not be rude and make you feel so small and unwanted in their store!!

Do you have an address for the corporate office? I am currently in a dispute with David`s over promises they made to me prior to my wedding. I currenly hold 8 dresses they they want back. Now they are telling me that they will not even discuss the promises they made to me until I return the dresses. I have agreed to return the dresses only to the CEO, CFO or General Counsel of the Corporate Office. They will not give me the contact information.

David`s Corporate office-

Robert Huth, CEO
1001 Washington St.
Conshohocken, PA 19428

Parent company is:

May Department Stores Corp.
611 Olive St.
St. Louis, Missouri 63101

These people are awful.

Please read complaint letter sent today to the corporate office & BBB & store in NoCal.

I will NEVER shop there again, and I`d boycott out front if possible! THese people are unprofessional and should be put out of business.


~~~~~~~~My Letter of Complaint~~~~~~~~

I am writing in regards to the poor customer service that myself, sister (Leanne) and future sister-in-law (Maura) received on two separate occasions while in your store. I doubt I’ll return to any David’s Bridal in the near future (if ever) and I will not recommend this store to anyone.

To explain in detail what occurred, I’d start with the first visit to your store in Pinole, which was on a Sunday in October 2003. This was no doubt a busy time for your store but we had planned ahead for this busy time by making an appointment, it was at 2pm. We arrived almost at 2pm on the dot!

As we were greeted at the door it would be the first and only civil treatment we would received that Sunday and going forward. The greeter informed us that appointments were to go to the back (that was us) to meet our assigned person. We obliged and went back to search for the salesperson to assist us. We met Roxanne. Her demeanor was cold, abrupt, aloof and all around unfriendly. It was as though we were bothering her. She was less than thrilled to see us and less than thrilled at the idea to assist us with anything. To top it off, she seemed frazzled and completely disorganized with the store and what we were there for with our appointment. This was extremely disappointing.

Roxanne proceeded to throw us into the mass aisles of bridesmaid dresses to choose from. Not explaining how and/or when to get fitted, how the store works, or anything?! Getting a dressing room was even a hassle for her. So we searched for dresses on our own, giving up the notion she’d help us at all. This left Maura, bride-to-be, to figure out what to do with her dress, alterations, shoes, and other accessories.

About thirty minutes later we run into Roxanne and she gives us open dressing rooms. Finally. At this point we had asked several times what was going on, what to do, if we’d get a dressing room. Vague, unfriendly response each time.

We proceed to try our dresses on (Leanne and myself). NO assistance from Roxanne or anyone else. To see if we needed new sizes, if they could help zip our dresses up or even see if they could take the excess of dresses we had with us. NOTHING. Meanwhile, Maura is aimlessly floating trying to pick her shoes as well as trying to find organization with someone in the store. Again NOTHING.

Finally, we make our way to alterations on our own again. Get fitted and leave the dresses to get altered. Keep in mind we had no clue what the steps were when we began so it was only because we asked around that we found out you had an alteration room in the back and that’s where we were to go. At this point, we figure we’re almost done but we’re all stressed, frustrated and angry that we were treated so poorly.

We pay for our dresses or try to. Maura goes to the register where Roxanne is working. Mistakingly Roxanne believes we’ve paid for all our dresses. With all the confusion she figures Roxane is correct. So we leave after paying for alterations only. We figure out we hadn’t and call on Monday or Tuesday. Maura speaks with Pam whom claims to be store manager. Goes through a massive, circular , disorganized conversation for about 30 minutes. Maura gets off the phone, thinking it’ll be resolved with my mom calling into to pay via credit card.

My mom calls next day to pay. Pam has no idea, my mom reminds her. Takes another 2 days to get this paid because Pam had no clue what the deal was even after talking to Maura about this situation. Mom pays for one dress. I go back in 2 ½ weeks later to pay for mine and to check on the dresses as I had no confidence in them getting done and/or getting lost.

I try to pay for the dresses, but am sent back to alterations, so I go. The disorganization and unfriendliness is even more so back there. It was a chore to these people to look for my dress. And this was after explaining what I was doing. I wanted to see the dresses. It took these ladies 10 mins to comprehend anything I was saying. Finally I retrieve the dresses. Pull them as I have no confidence nor have the tolerance to deal with this store any further. I leave to check out. This is when I meet up with you.

You were professional, cordial, and expressed the sincerest regret in the service. At this point it is too late to compensate for the extreme lack of customer service and professionalism I received.

My hope for this letter is to not only to grant your wish of a complaint letter, but also to help changes occur with the staff at your store. Because of the staff’s unprofessional demeanor and service, I will never set foot into another David’s Bridal Store in my life. Nor will I recommend this store or any other David’s Bridal to friends, family. Etc.

I have gotten treated better at a discount store such as Target, where these retail salespeople do not have to act friendly in any sort of manner as its pretty much self-serve. It is truly unimaginable how rude everyone and how disorganized your store is/was both times I went in there.

My sincerest wishes for a change in your store.

Regards,

I am so glad that I found this message board, as I have yet to actually choose my dress. I wasn`t planning on David`s though. Here`s why:
The first time I went to a David`s I was with a friend who was looking for her wedding dress. We made an appt. And were even met by a friendly sales person. We were then informed that it was customary to take 3 dresses back to the dressing room at a time. Fine I thought, these things are big... However after my friend had tried on these three, and found one she sort of liked, then came the pressure to put down money! She tried on 3 dresses!! Even after we protested that we would like to show the dress to her mother first, they still tried to get her to buy it right then and there. Keep in mind that they knew she was 21 and that her planned wedding wasn`t for 2 years!
My second trip to David`s was to shop for my dress. I only went because I like some of the styles they had and wanted to try them on. I had no intention of buying anything at all. I made an appt and was greeted when I came in by the greeter. Even though I made an appt. However, they didn`t have a sales person assigned to me. The sales lady standing at the desk at the time said she couldn`t help me, because she was waiting for someone. The greeter makes a call to the back, and I hear her say, "Well I know you are busy, but you have to help them!" This should have told me to turn and run, but I wanted to try on these styles. The obviously overworked sales lady then greeted me, looked at the styles I wanted from the catalog, rushed me to a dressing room and said she would get them. She them comes back and says that she doesn`t have the one I really wanted in my size. Maybe it`s just me, but I think I could have tried it on even if it was a little big or small, just to get an idea. I didn`t push her however, and proceeded to put on the dresses myself, with no help. I go out to the mirror half zipped and look at myself. To make a long story short, the only time I see my saleslady to when she thinks she can get some money from me. I am excessively hounded to put money down on a dress I obviously don`t love. It was all I could do to get out of there, and then she has a nerve to hand me her card and say "When you come back, just tell them you`re my bride." Needless to say, that card went in the garbage, and I am taking my business elsewhere.

I had heard good and bad things myself about david`s bridal and didn`t want to try shopping there but do to the lack of bridal shops anymore most people have no choice and have to venture in to david`s bridal i agree that the lack of customer service is a large problem i didn`t think that david`s bridal would incorrorate rudness into there training programs but jugding by this web site they have maybe if they tought there employees more about the dresses and styles they are saling they might be just a little better at customer service or at least fake it better but i do know that most women would not like some little snot nosed kid to bring them dresses two sizes to big and not in the style you like after already being told five different times i know that nothing will come of all these compaints and no one can really avoid going into david`s bridal do to lack options but hopfully more and more people will see what we all are writing about and maybe someday they`ll pack up and leave as for the lady who still has the dress and wont give them back good for oyu but i think i would contact a lawyer and ask for advice maybe he/she would know a trick to getting those numbers sometimes a little pull can go a long way

There are lots of bridal shops all over the country that are willing to work with you. David`s is not the only option, even in smaller cities. Please check your local phone book and support the smaller shops that are not part of huge conglomerates. I bought my dress from a small bridal salon and my experience was wonderful. Most of them are very attentive and want to make their customers happy.

I have read with interest the "few" posts here in regards to Davids. I work in the industry in a bridal salon for over 30 years.
I meet brides and care for them on a daily basis. I find it fun and sometimes stressfull, occasionally exaserbating.

I have only had ONE girl enter my store that had a positive experience with Davids. EVERY day we have people say the same thing.

They continue to succeed and put the "little" stores under because they are corporate (like Walmart) with deep pockets to advertise on TV, Magazines, Radio, Internet. I watch the May`s corporation on the stock market. Should be interesting to see how this all plays out.

Most small bridal salons are owned and operated by a woman who works for next to nothing. Please, as brides, keep this in mind when you are negotiation your "best deal". Because the best price is not always the "best deal".

I believe that the bridal manufacturers (Davids manufacturers their own gowns) and the salons should be rated just like the hotel and restaurant business are. This would be most helpful to all involved in the bridal process.

The only thing that can stop Davids and the rudeness there (I have experienced it with "awe" personally) is a ban or boycott of the store. I hear night mare after night mare.

Perhaps we should start a competitive chain that touts customer service.....Golieths?

All I have to say (to put it tactfully), not only is the customer service bad at David`s Bridal, but the bridal consultants are incompentant! I agree totally on what everyone else has posted. Ii would take pages & pages to describe all the incidents I have had with David`s. But, what I want to warn everyone about is how David`s does not protect your credit card information. Since I am having to babysit & make sure my orders are placed correctly, today I walked into Store 105, only to find my Full name, address, telephone number, and my Credit Card number, expiration date and all, written on a note & taped to the side of the monitor. I was standing at another register & could see all my information 5 feet away! no telling who saw that information. Now I have to cancel that card to avoid anyone trying to charge on it. Also, I had several bridemaids from out of town & out of state, so they had to phone in their dress order. While one of my bridemaids was in the store, another phoned in, & the salesperson read her credit card number, expiration date, & personal information back to her LOUDLY, in front of everyone in line. It was a busy Saturday afternoon, so at least 10-15 people were in line. What happened to businesses trying to protect their customer`s privacy? In this day in age, it`s hard to protect yourself from identity fraud, but David`s is gladly helping to give your information out. Some privacy policy they have!