Extremely Heartbroken

Hi Ladies,

I am new here. :) I’m usually not negative or complaining but this should not go unnoticed for any future brides. I would like to share my true story so other brides didn’t get themselves into the same situation. Sorry for my long story.

We had our wedding reception in 2008 and hired “The Pros” (www.thepros.com) as our wedding photography company. My photographer was horrible and very unprofessional. When we received our wedding photos a month after our wedding from The Pros, we found that a good portion of our photos was missing and the little that they had given us were amateurish and horrific. This made us very shock. We contacted the company on numerous occasions and they refuse to assist us or take any responsible actions. We have yet to receive any of the photos back, an apology, compensation or any type of assistance. They were very rude and lack true meaning of being in the service industry, especially in dealing with weddings. It has been such a true nightmare for us. Nothing can replace memories of our wedding day and The Pros have definitely robbed us of that. We ended up paying for a service that was never provided as described. We already filed our complaint with Division of Consumer Affair and Better Business Bureau. This horrible experience has caused much unnecessary stress, pain and sorrow as a newlywed couple. Please don’t trust anyone affiliated with The Pros.

I met a friend from Bride.com recently. Thank you so much for her advice to the supporting. She said, “I don`t understand why The Pros is still in business. I have heard awful things about that company. When I was looking for photographers I ALMOST picked them. But then I did my research and I asked a few of my vendors what they thought of them and they all said don`t pick them. My DJ and my current photographer all have told me horror stories about The Pros! One of them is that they lose pictures....
The reason why this company is so known and "popular" is because they offer their service all over the country but their main office is in PA. They do poor work and are not Professional (ironic don`t you think?) because what they do is hire a bunch of people and don`t bother to really check who these people are. I was told that when you meet with these photographers for your consultation everything is good, but then the day of your wedding you get a totally different person than who you first met with. This person that is your wedding photographer knows nothing about pictures and therefore ruins them!” Yes, it was exactly the same situation for me! They changed another photographer to me 3 weeks before my wedding! It was horrible!

That is my really long vent. The only reason I’m being honest is so another innocent bride does not have to experience this way I did. Please spread the word to the bride-to-be you know. If you want more details, feel free to contact me. Hope this helps and thanks so much for your time to read my true story!