Have Not Received Dress

This is not sounding good. I ordered a dress on Feb 2, and was immediatly charged. I have not heard from the company since and left 2 messages and sent several emails.
Any suggestions?
Posted by Jen; updated 03/11/09

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It`s flowergirlprincess.com - they are america i believe, do you know if there is a better business bureau i can contact
Posted by Jen; updated 03/11/09

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Thanks! I actually just filled a complaint. They have had 16 complaints filled in the last 36 months. I will always look up an online company from now on.
Posted by Jen; updated 03/11/09

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Hi,
What state do you stay?
Well, my company makes your dream dress for you. Just provide us with your dream dress pictures or sketch and we can make it for you.
If you interested, please let me know.
We also have some dresses instock.......
We located in Tampa, Florida
Posted by Joy; updated 03/11/09

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Thank Joy but we are in Canada, Ottawa.
Posted by Jen; updated 03/11/09