David`s Bridal Truly Is Bad

I am not a happy bride when it came to visiting the Costa Mesa, CA and the Santa Ana, CA store and was VERY upset to find that after making an appt to view dresses and expect customer service when I arrived at the store, no one greeted me at all. As well, I waited well over an hour after my appt was made and other brides shopping in the store said Good Luck getting someone to even ask if you need help. Needless to say, I am passing the word in a wide network of what would have been potential customers to say that David`s Bridal does NOT employ corteous and attentive employees. NEVER would I want to shop there and a bride should feel like a PRINCESS, let alone at least a normal customer.
Posted by Wendy; updated 05/13/03

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Hi Wendy.

I just recently had a very bad experience at David`s Bridal. My daughter and I had to go there for bridesmaids dresses. We went to the Monrovia, CA store and when we went in we were introduced to a "Bridal Consultant" and she was supposed to help us out. Well, she got us some dresses and we tried them on then she basically disappeared, so my daughter and I were on our own which was fine with me at that point because she wasn`t very helpful. The bad part was they didn`t have the dress size I needed and they told me I`d have to special order it. I said I would never special order something without trying it on... Duh! I complained to the manager as to why they wouldn`t have *all* sizes available to try on and she said I had to go to another David`s Bridal (They won`t do the leg work for you, you have to). After obtaining from her the name and number to the corporate office, she made a couple phone calls to 2 other David`s Bridals and we had to drive out to the Brea, CA store just so I could try on my size (I overheard another sales rep talking to a customer and saying we don`t make calls to other stores...you have to call). Like I said, David`s Bridal doesn`t do any leg work for you, you have to. The Brea store was much different. They were on me like flies on sh*t (pardon my language). I don`t like that. I had to "register" (put my name and address in) just to try a dress on. I just wanted to get done and leave. Also, the Monrovia store said they could express order at no extra charge and it would get to me in 3 weeks as opposed to 6, so I asked for that at the Brea store and they said they don`t do that. Why wouldn`t all David`s Bridals be consistent! Anyways, I just thought they weren`t very customer oriented at all and all stores were not consistent in their policies which is STUPID! Especially, since they charge an arm and a leg for some dresses. For any future brides, I would never suggest David`s Bridal.

Good Luck!
Denny :)
Posted by Denny; updated 05/13/03

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I checked out the David`s bridal in Oxnard. I was the only plus size person there...it seemed like other brides were getting so much help from their consultants. Mine found me 2 dresses I asked for. She waited as I tried one on and said, "Hmmm" and disappeared for the rest of my time there. The other consultants took pity on me as I was leaving...asking "Didn`t anyone help you? Did you need a dress? I felt horrible and didn`t go to any bridal stores to find a dress after that!
Posted by jennie; updated 05/15/03

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I will agree with the Davids Bridal comments. I will never recommend that store. I had good help at the store in Brooklyn, NY but had the rudest people In Canton, Ohio. Will not say anything good about them!
Posted by Tammy; updated 05/15/03

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I have been in david`s bridal on more than one occassion and every time it never fails there is no one to greet or help you, and when asking for help they act like they have an addittude as if your bugging them. Well if it was`nt for us they would`nt have a job in the first place. In fact they are over priced anyway with an all sales are final dig that so you could not change your mind even if you wanted too, total thumbs down.
Posted by Latrice; updated 05/17/03

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Well I am sad to hear that so many of you had such terrible experiences at David`s Bridal. I personally went to two different stores, one in Westland, MI, and one in Schaumburg, IL (just outside Chicago), and I had an excellent experience. At both stores I was greeted as soon as I walked in, and the salesladies couldn`t have been nicer and more helpful. I ended up getting my dress from the Chicago store (I live in Ann Arbor, MI), and they had to ship it to me. It took only three days and the dress looks just beautiful. I spent about three hours in each store looking, and both times the girls stayed with me the entire time and were more than eager to help me find the perfect dress. I am also getting my flower girls` dresses from them because their prices are truly unbeatable and their dresses are gorgeous.
I hope that some people do give David`s Bridal a try; I wonder if it truly depends on where you go. Good luck to all you searching for dresses still; know that you can trust a great experience at either one of the D.Bridal`s I mentioned.
Posted by Jennifer; updated 05/21/03

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Oh please. If you expect people to treat you like a "princess" just because you are getting married, you are going to be sorely disappointed. Just get over yourself.
Posted by layla; updated 05/21/03

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Layla-
Umm..actually, I would beg to differ. Every new bride does expect to be treated like a princess on their pre-wedding journey. There is nothing wrong with that. For most people, they hope and expect this is the only time in their lives when they can expect that kind of treatment. No, that does not necessarily mean they will always get that treatment, however when it comes to a store where they are dealing specifically with selling bridal gowns, they should have some sort of a mantra in which they believe in serving their guests in that manner. Otherwise they are poor business people. Just as you would go to a posh department store and expect to be treated like a wealthy consumer, brides going to a bridal store should expect to be treated like a bride. I don`t think that expecting superb service is considered spoiled, especially when you consider that the sales people at David`s Bridal get paid on commission.
No need to get over yourselves brides, we all deserve to be princesses on this endeavor. How you use or abuse that treatment is what will determine whether you are spoiled or just plain enthusiastic about becoming a bride.
Posted by Jennifer; updated 05/21/03

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No, just because you are "getting married" does not mean you deserve to be treated "better" than you normally would, or better than anyone else !! And another thing is, people in the wedding industry are getting sick and tired of pompous brides!!!
Posted by layla; updated 05/21/03

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Nobody is forcing you to work in an industry that you hate. Something I get tired of are rude sales people because they hate their jobs. It is too easy nowadays to go out there and find a career that makes you happy. Don`t take out your own insecurities on innocent brides!
I am not saying that anybody deserves to act pompous. If you read my message again maybe you will see that.
Posted by Jennifer; updated 05/21/03

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I didn`t expect to be treated like a princess...but when you are about to spend a large amount of money it sucks when people give you an attitude or discriminate against you if you are a `plus size.` All I ask for is professionalism
Posted by jennie; updated 05/21/03

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Maybe Layla is one of those rude people that work at Davids Bridal. I agree, I don`t think I am a princess, nor feel like I should be treated like one. But I think that most Davids Bridal workers should be a little more helpful and Kind. I know the whole Wedding planning is a bit over whelming, and noone deserves crap from anyone in that time.
Posted by Tammy; updated 05/22/03

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Layla, I also beg to differ with you. I just laid down 1,200.00 on a dress that I will wear for ONE day in my life. I do expect to be treated like a princess when I enter that store. If they want your business they should act like it. I dont feel in any way that I am a pompous bride as you called us. If you dont like working in the wedding industry...then GET OUT! I am tired of cranky sales people that hate their jobs! If you dont want to be there..then we dont need you there anyway!
Posted by Amanda; updated 05/22/03

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To read more comment about David`s Bridal- see the other message thread "David`s Bridal". I didn`t realize that when I first put my comment in that so many would come forward.
Posted by Brandy; updated 05/22/03

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Layla-
Let me rephrase what I was saying. The idea of what a princess deserves to be treated like is obviously objective, so I don`t think that that phrase can be taken to heart. I think that what everyone else has posted is most certainly right on. Expecting great service is not out of the ordinary, and certainly doesn`t make any bride pompous. I am surprised to see you haven`t defended yourself yet, but I will say again, please for the sake of all brides out there shopping, GET OUT, we don`t want to be served by you anyway. And please, for the sake of your own sanity, go out and find a career that will make you happy no matter what.
Posted by Jennifer; updated 05/22/03

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Well, I can put my two cents as well... My twin sister and I are having a double wedding in Texas and I can`t tell you how horrible the service was. In the beginning we were greeted and helped, but after the first 15 minutes she was gone... Off to work her next commission. My sister and I both come from the service industry and can tell you we are not pompous, only want to be helped and our questions answer efficiently. Anyway she did not come back for over an hour and we went to search for her to place our order. From that moment on it only got worse. From the shoes being ordered incorrectly, the purses not matching colors even when we ordered all 10 at once, to the 4 times we had to go to this store and getting poor service. The worst for me was the necklaces that cost $25 a piece (and we ordered 10) not matching the style we ordered. Apparently it was the same style number, but they had changed the style, which altered the appearance, and no one even knew they had done that. So some were red, some appeared pink with this gaudy iridescent shell. Anyway, we still haven`t gotten that taken care of and the wedding is a few weeks away. I am not saying that ALL David’s Bridal`s have this happening, I believe the service is according to your sales consultant, but I believe they under staff and push these people so hard on sales that customer service is left behind. Of the 6 David`s Bridals all our attendants went to in the south and Mid-West, only one reported a positive experience. Our wedding has brought over $4000 in revenue to this store and their inefficiency and lack of customer service truly cause more stress to an already stressful occasion.
Posted by Amy; updated 05/25/03

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Hello, i bought my gown at the allentown, pa david`s bridal and let me say i felt like a princess. As soon as i stepped in the door they were asking me if they could help and i tried on like 25 gowns and got honest opinions. I felt very comfortable with lady who was helping me too! she was with me the entire day and even let me try on evey veil and tiara till i found the perfcet ones. The store was closed for 30 min. When my mother and i actually left and no one tried to kick us out or even threw a fit they were pleased to help me! i bought the dress, veil and tiara that day and i went back 3 days later and bought my f-girl`s dress and she was treated like a mini-princess (i even have the same lady every time i go in) but just yesyerday my bridesmaids bought their gowns and were helped and enjoyed the experience! so lets say not all david`s bridals are bad, but it is true that if you don`t want to be helpful or have a bad attitude, you should NOT be in this business.
Posted by megan; updated 05/27/03

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I hear you! AND they tell you that you`re two sizes larger so that you have to get alterations. I know what damn size clothes I wear, but they felt the need to tell me I was wrong. Then when the dress was huge they chirped on and on about getting it sized properly. Don`t insult my intelligence!
Posted by Michell; updated 05/27/03

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I don`t know about David`s Bridal, but I just had this comment about what size to order.

When I was searching for my wedding gown, I must have tried on a gazillion gorgeous dresses. I started first in my normal clothing size, and all were way too small. I didn`t find a single one in that size that would even zip on me.

So I moved up one size at a time, until I found the size that seemed to fit me properly. In the gown I eventually ordered (a Private Label by G), the right size was about four sizes larger than my normal clothing size.

While some places do indeed try to make you order a much larger gown so they can rip you off on alterations, also keep in mind that wedding gown sizes are just different. There seemed to be little rhyme nor reason to it; at times it seems almost as though a random number was stuck on the gown and that became the size!

I`m not defending David`s or anybody else who tries to rip people off. Just making a point for those who are just starting to look for their gown - at least in my experience, your regular clothing size has little to do with what size gown will fit your body.

K
Posted by Kimberly; updated 05/27/03

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NO - the sizes on the gowns are correct.
Posted by layla; updated 05/27/03

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Layla is correct again (you are one smart hermaphrodite) sizing is correct in Laylas case MOOMOOS do come in ONE SIZE Fits all, but Layla on this site were referring to wedding dresses, you should exit this webiste and visit www.rotten.com I think I saw your cute pic under RATE MY POO.......
Posted by Kathy; updated 05/27/03

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I had the same size problem at David`s. The only one`s that would zip were 4 sizes larger than what I usually wear (If that`s not a nice blow to the ego) but it fit large it weird places and would need major alterations. I went to a different place and bought a dress in my exact size and it didn`t need any alterations. Go figure. One of my friend`s bought a cheap dress at David`s bridal and then the alterations cost more than the dress. I guess that`s the point!
Posted by jennie; updated 05/27/03

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I too had too order 2 sizes bigger. SO NO THE SIZES ARE NOT CORRECT LAYLA! I had a similar problem with all the bridesmaids dresses too. Only this time they put on an excess amount that would need to be cut off.
Posted by Tammy; updated 05/27/03

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Layla- If the sizes are correct as you claim, then explain to me (since you seem to think you are the expert) why every single bridal store I went to told me (before I even tried anything on), that bridal gowns run small and I would need to try the next size up? I can`t quite pinpoint why you feel the need to post these comments since you obviously are not a bride-to-be. Are you just that miserable in your job? Pick up the paper, look in the classifieds, and do us all a favor.
Posted by Jennifer; updated 05/28/03

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This message is so uncalled for if you didn`t like their service , you should have went somewhere else. Would you eat in a restaurant if the waitress was scratching herself. NO!!! you would complain and gosomewhere else. Companies have the right to be short of staff sometimes tha`s just the way life is. Roll with the punches.
Posted by xxxxxxxxx; updated 07/24/03

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Does anyone have any bad experiences at the David`s Bridal in Nashua NH? My mom keeps insisting that we go there, even after I told her about this message board. I am open to giving it a chance, but not if someone can specifically give me a reason not too!
Posted by Krystyn; updated 07/24/03

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There is nothing helpful about the sales people at Davids. In fact, when I called the Lynnwood, WA store to inquire about alterations- because the Southcenter store refused to help me, despite the fact that I didn`t need the dress for 4 weeks- they would not even transfer me to the alterations department. They told me that it couldn`t be done, EVEN THOUGH IT HAD HAPPENED WHEN I CALLED 15 MINUTES EARLIER!

It is my theory that David`s must be staffed entirely by bitter old maids and divorcees who work there only with the secret goal of making weddings miserable for all. They must be stopped!
Posted by jes; updated 07/24/03

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Whata a great message Lisa. The last message I wrote for some reason didn`t get posted, but here`s what I wanted to say. For all of you out there that are considering NOT going to David`s Bridal based on the messages posted on this board, think of this:
People are more likey to post complaints than they are to post compliments on a message board like this. For example, this entire board is a bunch of women complaining about their horrible experiences at David`s, and I am the only one who has taken the time to write about the wonderful experience I had. The only reason I wrote to this was because I was looking for some wedding ideas, found this site, and when I noticed the title:David`s Bridal is Truly Bad, I had to read what it was about. I will still recommend David`s Bridal to people regardless of what I have heard.
Remember that all people are different, and if one woman says her experience there was awful, the word awful is relative. So awful to her, may be fine to you or me. It`s definitely worth a look, the dresses are GORGEOUS and so fairly priced. If you have the experience I had, you will have a wonderful sales associate help you who will make the experience great. If not, as Lisa said, you are in the power position; ask for someone else.
Posted by Jennifer; updated 07/27/03

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I went to David bridal today . The sales ladies got the dresses for me. Then vanished from the face of the earth. My neice was there to help. I told the ladie I was not ready to buy today and she stomped off and didnt come back for 30min. She asked if I had 250.00 to put down cause they had layaway to hold my dress so that no one would take it. I said thats okay. She made a face. And left me standing there. Duh. I still want to shop around. She told me it would take six months for me to get my dress ordered. Is that true? Email me if that is the case please. I was not happy with their service.
Something needs to be done about this company.
Their customer service sucks....................
Posted by yvette; updated 07/30/03

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It is supposed to take only 6-8 weeks according to Corporate and their advertisements. This woman just must be desperate to make a sale if she tried to use that to get you to buy the dress. I`d call Corporate and report her for making the false statement. 6-8 weeks is "supposed" to be the time frame. I wouldn`t go back to this David`s Bridal. Find a private owned Boutique.
Posted by Brandy; updated 07/31/03

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On Thursday, August 7, 2003 my friend and I went to the David`s Bridal located in South Attleboro, MA in search of a wedding gown for her June 2004 wedding. As soon as we walked in the sales rep stated that we could only view a limited amount to dresses that evening. We didn`t think much about the comment at the time and we said sure. When we asked her to view one of the dresses in the catalog in the store she brought us the dress and left. We saw the sales rep again after my friend already had the dress on. Good thing I was there to help her out . We had no idea where the sales rep went. I thought she might have gone in search of other gowns similar to that one so that my friend could try it on. But that`s not what happened.

I explained to the sales rep what type of dress my friend is looking for. I explained the style she likes, and what she has in mind for her gown. The sales rep looked at me and responded by saying "oh", then she turned around and walked away. She could not have been more rude even if she tried. I thought she would have taken the time to look for other dresses in the description I gave her. Instead I had to find her in the store and ask if she could show us some of the other dresses in the catalog. With a rude tone she said "I don`t have those dresses in the store" so I asked "do you have any of the dresses we are interested in"? She comes back with a dress four times bigger than what my friends actual size is and gives us an attitude in the process.

By that point I was very upset. The service here is the worst. They provide the worst customer service out of any other bridal shop. What bottered me the most is that she was not even willing to help us find the "perfect wedding gown" as advertised by their company. Other bridal shops we have been to the sales rep are more than happy to assist us even if we don`t know what type of dress we are looking for.

I do not recomment David`s Bridal to anyone in search of a wedding gown. The service is a poor and they are a disgrace to the bridal industry.
Posted by LV; updated 08/08/03

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Re: BEWARE Of David`s Bridal
I was not impresed with Davis! I`m a plus size, my HUsband and I decided to re-new our vows on our 20th anniversary, because we only got married in City hall on our first wedding, we decided that we were going to this one a "real one", so my bridesmaids and I droved 2 Hrs to get to Davis Bridal, when we got there, I was told to look throu the dresses, we look for all the styles that I had in mind first, of course they have none, the sales woman came and helped us only because my friend got really upset, we choose to try some of the dresses, and we were told that they can order the dress that I choose from another store for $50.00 more, that they could not tell us how long it will take, but because they did not have my size and they have to get it from another store, if I the dress did not fit or I did not like I will lose my money anyway. We left really mad, and we decided to go to a different stores, in the end, I bught my dress in E-bay, my dress only cost 1/3 of the prize, was brand new, it is gorgeaus, and I felt like Cincerella.... Please do not go to Davis, all you going to get is aggrevasion, and all the brides are stress enough, try E-bay, it is not for everyone, but you may find the dress of your dreams like I do.
Posted by Reme; updated 08/08/03

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I guess we have been lucky with having LOTS of help while trying on dresses BUT as soon as there is a problem , nobody is available to help!!! We have had numerous problems with Davids Bridal(Westland, MI) including my sister in laws dress not being pressed and ready to go 2 days before the wedding when she had dropped it off there at least 2 weeks beforehand!!! And they COULD NOT guarantee that it would be ready for her!!! Oh and as far as alterations go, had I known that my 150.00 maid of honor dress was going to need 120.00 worth of alterations I would of bought a different dress! Thats insane!! Anyways we have had so many problems with this store that I am definately filling a complaint with the BBB and to "Jennifer" who loved this Westland MI store, good luck to you if you need to go back there!!
Posted by Kimberly; updated 08/08/03

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OOps I wanted to mention to the person who thought Davids Bridal Flower Girl dresses were reasonly priced................ummmm I think you need to do some checking around, you could even order a Storybook Heirlooms dress for their prices!! One of my Daughters dresses came from the Ebay Flower Girl Dress sellers and it is beautiful, they give you the measurements in their descriptions to insure the right size and I received it within 5 days for a whopping $45 shipped(including the headpiece!!)
Posted by Kimberly; updated 08/08/03

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I just received a mailer from David`s and they are now offering invitations. Can you imagine what a disaster THIS is going to be??? I had to laugh about it after seeing all your posts.
Posted by ann; updated 08/09/03

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Well, after reading this message board I now know the problems with David`s Bridal aren`t limited to Atlanta. My sister and I went there to search for a reasonably priced, plus-sized wedding dress. We were lucky enough to find one, which was lovely (very simple and elegant) that she looked great in, but it had nothing to do with the sales people. We, too, made an appointment and then had to wait 30 minutes + to get a dressing room. The sales lady abandoned us very early on and came back only once in the 2 hours we were there. I went and found dresses for my sister to try on myself, as well as all accessories. And beware, the service after the sale (once they actually have your money in hand) is even worse than before you pay; surprise, surprise, right? Now another sister is getting married and I am very leery of going back to D.B.`s, although, like I said, we did find a reasonably priced wedding dress my sister looked great in. [I take credit for that ;-) ] My advice is, check out D.B.`s, esp. If you are on a budget, but DEFINITELY take a good friend with you who knows you well and knows what you like, so they can play the part that the sales lady should be performing. And, unfortunately, don`t expect much at all when it comes to service, because the feeling I got was that they really couldn`t have cared less about anyone`s special day.
Posted by Alyx; updated 08/09/03

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I went to David`s Bridal, and while the service was excellent, the quality of the gowns was not worth the price. Anyone who knows anything about dressmaking knows that boning is supposed to go around the breasts, not over the nipples! Also, paying $500 for a dress that doesn`t even have a lining is ludicrous. I want a beautiful dress, not a disposable one.
Posted by Sage; updated 08/12/03

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Well i got my drees form there and I was the only thing that was good about that place my girl ordered there dresses form there and the first time they came in the wrong color, second time wrong color again, third time worngs sizes, then they gave me attutied when I told them I was not giong to take them, My flower girls dress matches mine and it came in worng the first time to. I would never reccomend any one there not even someone that I didn`t like. Please if you are thinking of going there find someplace else. And if you dont god be with you because you will need it. Any question e-mail me breeze7304@yahoo.com.
Posted by Missy; updated 08/13/03

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I recently went to Davids Bridal Indianapolis and got the rudest service EVER! i am the maid of honor and me and the bride went there to get fitted for my dress. When we arrived no one came up to us we had to go to 3 different consultants before someone actually helped us. This consultant went and got my dress then left us there while she went to lunch! it took us 10 minutes to have another consultant come and help us. I need a size bigger which she went and got, i tried it on and she was like ok "LOOKS" like it fits thanks, and walked away! recently i called up there to see if my dress had arrived and i got rude service over the phone to! one lady put me on hold for five minutes(all i wanted to know is if my dress had arrived) then another lady finally anwered and asked rudely what i was on hold for. I explained to her everything and she got a attitude.. I would NEVER EVER refer Davids Bridal to anyone
Posted by Amanda; updated 08/13/03

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I`ve been reading the various messages posted and I have a mixed response. I shopped at a David`s Bridal, and while I had excellent service for the first 20 or so minutes, the sales girl was MIA after that. However, I didn`t mind since I hate having sales people hoovering over me making potentially insincere comments. I had brought my mom and 2 aunts with me and I trusted their opinions more than someone looking for comission. I did not buy my dress from David`s but I agree with the comments about service (or lack thereof). As to the whole "princess" commentary, I don`t expect to be treated like a princess just because I`m a bride. I`m the same person I was before I was engaged and I believe all of us should be treated with courtesy regardless of our status. None of us deserves any less--however on the day of the wedding, it`s a completely different story ;-) Lastly, as to dress sizes, I think it depends on the body measurementes and the type of dress. I have had several friends who had to go up a few sizes when ordering their dress. I, on the other hand, fit into my normal size. It seemed odd to me that there was so much animosity in these postings about dress size. In that situation both sides can be right....besides, in the whole scheme of life, is arguing about dress size or whether or not someone is a princess really that important? I`d rather use my energy planning a memorable wedding for my fiance and myself.
Posted by Lisa; updated 08/14/03

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My sister and i used david`s for her wedding dress and my bridesmaid dress...... I dont blame the shop assistants for being rude. My sister suffered from that princess syndrome that has been mentioned earlier during the (very long) run up to her wedding, and was a little too demanding. For the love of God, just because you are getting married, doesnt mean everyone wants to be your slave. Normal service is what one should expect, and i think that is what you get there.

And about the earlier post where someone was talking about a sales assistant being rude because she went off to lunch and left you to your own devices...... Like i said, all brides seem to suffer from princess syndrome. Just cos you are getting married, doesnt mean people dont need to eat anymore! people cant work on an empty stomach. There is such a thing as expecting too much!

Thankfully, my big sister`s wedding is well and truly over now, though my family are still suffering from the after shocks having lived with a bride-to-be for the 12 month run-up to her big day. When i get married (i am engaged at the mo but havnt yet set a date), i hope i dont turn into a self obsessed monster like many brides seem to do..... The rest of the world doesnt stop for you cos you are only one in a few million people in the world who are due to be getting hitched!
Posted by anisa; updated 08/18/03

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Excuse me anisa but i was NOT the bride!!! And yes people need to eat but there is such thing as talking and explaining to your customer that you will be leaving for lunch and another consultant will help!! we got nothing from her we just happened to over hear her talk to another co-worker about going off to lunch! thats rude!!!!
Posted by Amanda; updated 08/18/03

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None of the problems people have experienced at David`s have nothing to do with lack of "Princess Service". I did not expect anyone to bend over backwards. I expected good communication, order follow through, and someone who knew anything about the dresses. That`s it. That`s not crazy. If you had read all of the comments you would know the full extent of the problems and that we aren`t all Bridezillas. I don`t know your sister or whoever`s wedding it was, but not all of us are like that. I did not care for princess treatment. What is Princess treatment anyway???? I paid for the majority of the wedding and it is stressful making sure all details are in line and ready to go by the big day. Just wanting your dress to be ordered and come in on time isn`t asking much. I didn`t ask for them to carry me on a throne or diamond incrust my underwear. So please, save your ignorant comments for people who deserve it. We don`t.
Posted by Brandy; updated 08/20/03

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Most of your messages are absolutely ridiculous. I am sorry that some of you had bad experiences, I am sure that if enough people talk about any retail chain, the negatives will come out. All I can say is that if you are not happy DON`T SHOP THERE. Your ignorance is your problem. YOU made a bad choice to purchase something you don`t like and now you want your money back..... I don`t feel sorry for you. All wedding stores have a no return policy to protect them from people wearing the gown and then returning it. Davids Bridal actually will exchange with an original receipt and tags still on the gown.... Just like most other stores. Congratulations to all who are getting married and if you are that concerned about Davids Bridal, go talk to a manager, tell them of your speculations and I guarantee you will get spectacular service.

Thank you.
Posted by coni; updated 08/27/03

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I fully understand the return policy . I never wanted to return anything. First you have to have something to return. If you go to a David`s and order a dress, you would expect it to be placed and then be told when it came in. You also expect the dress to come clean and pressed (like new, being that it`s supposed to be new anyway). If there is a problem on their part, like forgetting to order the dress or it getting dirty in the alterations room, you`d expect them to fix the problem and make sure everything with the dress was taken care of. That`s not crazy and most other bridal boutiques follow that as common sense, not bending over backwards. How is anyone ignorant when all they want to do is find a dress, order a dress, get the dress altered if need be, and hopefully be able to wear the dress as they walk down the aisle. If I order style number 8007, I expect 8007 to arrive. I don`t necessarily need a lady to follow me around and help me pick out dresses. I know what I like and I usually am with a couple people I know to help out. When it does come down to needing a question answered, I don`t want 3 different answers because they don`t know what their own policies are or anything about the styles. Last, but not least a smile and friendly manner does a lot. If the sales person is friendly, I`ll be even friendlier and probably be more apt to want to purchase or order something. If the sales people are rude, careless, and just plain nasty I don`t want to deal with them. Unfortunetly, one bad apple can spoil the whole bunch. It comes off as a pattern with a lot of their stores. I have never had problems with any other major chain or bridal boutique. I am always checking the stores history now before I attempt to go. I still have never seen a major retail company with the same extent of problems and issues. David`s list of issues is much longer than any of the other stores I`ve looked at. I would never return something because I already wore it or demand "Princess Treatment". My issues, along with a lot of the other women on here and the BBB are warranted and hold some substantial weight. The BBB doesn`t take "She looked at me wrong" complaints. Coni, I`m guessing you work there and from the way you speak and try to get your point across I`d say you fit right in with them. There are more effective ways to defend David`s without calling everyone ignorant when you have no idea what all of the other issues are. The simple action of returning something is not the issue. There are validated reasons for that, especially if the return is the carelessness of a David`s employee. If you like David`s, YOU can shop there. No one is saying you can`t. If you work for David`s, quit- YOU aren`t helping their business any. If you want to discuss an issue you have with David`s, this is the place. If you would like to say that you found a David`s that is great to shop at, let us know which one. No one on this board wants to be attacked by someone who either loves david`s or works there. If you have nothing helpful to add or no REAL advice to give anyone leave. Otherwise, you`ll be seen as someone who is harrassing.
Posted by Brandy; updated 08/27/03

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I walked in to a David`s Bridal once, and I will never enter again!!! I was greeted immediately, but when I explained that I did not have an appointed I was treated like garbage!!! I stated that I just wanted to look around to see what they had, and I thought they were going to have a heart attack. They also made rude comments to me that I would not be able to try anything on without an appointment ( which is understandable), however the tone in which it was said was inexcusabel!! Also, I wear a plus size and happened to go to the store with my size "0" friend. When they heard that the dress was for me and not her I was greeted with a look of disgust! Fortunately I have found an amazing seamstress to custom make my wedding gown, and by the way....she has treated me better than a princess!!!!
Posted by Tara; updated 08/27/03

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I am actually looking into a career at Davids Bridal, and I have to say all the experiences you all have had are horrible. I do agree with all of you who say that the sales people in these kinds of places are very rude and act to good to even be there. Being a plus size, I feared going to a bridal store when I wanted to look for a gown for my own wedding. I went to a David`s Bridal in Greenwood, Indiana. I was quite suprised when 2 people approached me ready to help. I think alot of people who take these jobs don`t really want to be there, so yes they should leave. I intend on making all of my customers feel like its just their day when they arrive, because contrary to what some of you say on here, it is the best day a woman will have getting married, so I think yeah, in a way she should get treated like a princess. I hope you all have better luck in the future.
Posted by Nancy; updated 09/29/06

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Layla, someone needs to get over herself alright.. Always a bridesmaid never a bride??? is that is??????
Posted by Gabrielle; updated 10/10/06