Davids Bridal

February 21, 2007

My most recent adventure with David’s Bridals’ began when my daughter went to pick out here bridal gown.
She found one she just loved. I was astonished to find out from the customer service representative that if we did not buy the dress that there was no guarantee that one would be available. (This dress had just come out in the newest catalogue.) After a few seconds of talking with the customer service rep the manager came over. She told us that we could indeed order my daughter’s gown from the catalogue. I found the dresses for the maid of honor, the bride’s maids dress and the flower girls dresses. There was no assistance form the customer service rep to help find any of these dresses.
My daughter and I returned back to the store to order her dress and to purchase the slip and bra for her wedding attire. It was specifically stated and supposedly placed in the computer that I was to be called when her gown arrived.
I returned back the next day to order and pay cash for the bride’s maid dress.
Approximately 3 days later, on a Saturday I went back to order and pay cash for the maid of honor’s dress and 2 flower girls dresses. My daughter had written down the dress numbers, the sizes and the colors for each. The store manager was the cashier that waited on me during this transaction. My daughter specified that one of the flower girl dresses was to be white and banana and one to be lilac and white. I reiterated this at least twice to the Manager. (This was on a Saturday when the manager had ordered pizza and was upset that they were charging her more than last time.)I paid cash and left the store.
On February 19, 2007 we stopped by David’s Bridal to pick up some Build Bear coupons for ordering the flowers girl’s dresses, we were not offered these before. My daughter went into the store and came out about 20 minutes later. She was told by the Assistant manager that they did not have any more of the coupons and that they had been calling her cell phone. Her dress came in last Friday and was ready to be picked up. (Her cell phone number that they tried to call was a number from last year and is no longer in service.) The Assistant Manager then stated that one of the bride’s maids dresses were in and that the colors would be good together, being that the flower girls were both to be in banana. The Assistant Manager changed the flower girl orders at this time.
My daughter came out and was not at all happy. I went back to my house to grab the receipt for the dresses. When I returned to David’s Bridal I told them that we were not happy at all with the service that we were receiving. I explained the whole story (up to this point) to the manager. I said that I feel we need to be compensated somehow, she agreed. I stated that I felt that we need to have money taken off of the alterations. The Manager stated that she was not authorized to do this. She stated that she would contact her District Manager about everything that had happened.
My daughter and I took her dress to Loveland to try it on. There were many flaws. There was embroidery that was gather, loose stings, loose beads, beads missing and probably more that I could not spot at the time. On the way back to Fort Collins my daughter called the store. She was told that her dress may not have been new, but may have been shipped from another location. My daughter was in tears. She was told by the clerk that the best thing to do would be to bring the dress in and take it back to alterations.
I called the store on 2/20/2007 and spoke with the store manager and explained the situation. I made an appointment to take the dress in later day at 4:15 pm. I showed up at the store about 5 – 7 minutes early. The seamstress looked at the dress and said that she could probably fix the embroidery. I asked if the dress was new or sent from another location. The Manager stated that the dress was brand new. I was given the option to have the dress sent back as a Q A Failed and have a new dress sent, within 2 weeks. I agreed to do this since a new dress is what I paid for. I was amazed that the dress was allowed out of the store to begin with.
We are now waiting to see how we will be compensated and what the other dress will look like.