J.P. Tuxedo BEWARE!

I just wanted to let everyone know about J.P. Tuxedo in Oak forest Ilinois, I am getting married in September and I have been going to bridal shows since last year. I met the owners wife at a show and she pratically begged me to do business with their company. I agreed for two reasons one, she begged me and would not stop calling my home, and cell. And two, they had a selection of tuxedos that I hadn`t seen at other tuxedo places. Anyhow, their customer service is awful, and this came from the owner himself, Vic is what the call him. I ordered my invitations from them and specifically told them not to deliver them to my home but I would pick them up instead at their location. I called numerous amounts of time about the arrival of my invites and were told that they were there, when I got there they weren`t and the owner lied and said that they would be delivered on another day, come to find out he had them sent to my home where I was not going to be and when I got home Ups had delivered the package to me. They left it on my porch since I wasn`t home and it rained, the box was soaked. The owner Vic was not compassionat about the misstake he had made and did not even offer any compensation for this mishap, not to mention I am ordering 16 tuxedos from them. I am so frustrated that I feel as though if I confront them again that I`m going to explode, most of my groomsmen have been fitted and left deposits and they are now non-refundable if I cancel, and myself and the groom can`t afford to compensate the groomsmen for the money they will loose if we cancel our order with them. Does anyone have any advice on what I can do?
Berashet
Posted by Berashet; updated 07/27/05