David`s Bridal Poor Customer Service

My daughter`s and I had the same problem in WI. As soon as we walked in the door, a gal approached us asking if we had an appt. Which we were just looking to see what they had. We said NO, and she proceeded to tell us, "Well you will have to wait" and so on. Everyone there was very rude and made us very uncomfortable and we just left and will never return again. They lost out on 6 bridesmaids dress sales.
There loss. The company needs to address there worker`s on how to deal with customer`s.

I have had a similiar experience(s)...I unfortunately go to a store in Canton Oh. My most recent excursion was for my friend`s wedding. I had been there for my own wedding gown, as well as three other weddings I have been in. Obviously I know how they work, the "appointments" and pushing ugly accessories on you to increase the sale. Did you know that when your bridal party registers there, if not every single girl with their name on it pays for their dress, they dont order any of them?!?! So people give them money and the merchandise isnt ordered...That is just one of the many frustrations I have come to accept when going to Davids just to get a deal...Well this time I went in to try on a bridesmaid dress, and I know how their sizes work and what my size is, as if as a woman with body issues like anyone else needs to hear their size said aloud. Well one of the other bridemaids was really struggling with finding her size and the associate helping us was being very loud about the fact that she had to go up a size three times, which ofcourse, embarassing. Well I come out in my size 10, it fit loosely but not too much so that I needed a smaller size. Well my friend wanted to see us in the dress in black, and when they only had a 12 I tried it on to humor my friend even though it was much too big, and when I came out, as if I ALMOST asked the associate her opinion she said to me in front of everyone, "Oh! Maybe you need to go with the 12!" I was so appalled, it wasnt even a true statement, and I didnt even ask her. I just stared at her and said, "Uhh, yeah-no" and then looked at my friend like "Are you serious?" I told her she needs to find a new consultant, and it turned out, that woman was the manager of the store! I was so pissed, I got on their website, and what do you know, they dont even have a customer service phone number. Ofcourse they dont, people would be calling all the time. Unless, someone has stumbled across it, please let me know, I need to call it.

In Wichita Ks a bride and groom purchased a wedding gown from Davids bridal. A few days before the wedding, the groom died in a tragic accident. Ashiegh went to take her gown back for a full or partial refund, but they told her nope sorry. Even with the local news station doing a story on it, They STILL refused. So before you buy a dress from them, make sure it`s till death do us part, because that`s the only way you get your money back---if the bride dies!
That`s so cold hearted. I will tell EVERYONE I know NOT to shop here. If I had known about this a couple of weeks ago, I would have NEVER gotten my daughters prom dress. This will no doubt hurt your reputation.
Give her back her money!!!

David`s Bridal makes appointments based on the amount of consultants scheduled for the day. Making an appointment ensures that you will have a consultant available at that time, who will be working with you and perhaps another bride, depending on the time of the year. It works much like a hair salon: if all the slylists are busy, you wait for the next available chair. David`s policy of not submitting an order until all the party has paid keeps all the ordered dresses in the same dye lot, therefore trying to eliminate the problem of dresses not matching. All of the dresses arrive in the store at the same time, and the bride has better control over the order. It is ultimately the bride`s responsibility to track who has a dress and who does not. Lastly, David`s Bridal has a customer service number staffed with trained customer advocates who will help solve tough issues, both in-store and at the consumer level. All you have to do is call and ask for it.

My aunt went to Davids she had an appointment and everything but when she got there they told her that her appointment had to be changed because even though my Grandmother was not getting a dresse that her name was not down so thay had to leave that was so retarded my whole family wont shop their and its their loss because now I am getting married and I wont even look at their website.

If their sales people only knew what pain they cause. We have unfortunately had a similar experience today in their Wichita, Ks store. My daughter was proposed to Christmas day by one of our countries bravest. Jan 4th he was deployed to Iraq. We are both aware that we are slightly jumping the gun by shopping for the dresses now, but it is helping her remember that God willing, when he comes home, their lives will start a wonderful new chapter. So if it makes it easier for her, so be it. We went to David`s Bridal a few weeks ago to start dreaming and were told that we would not be helped that day and that we could not proceed on our own because we did not have a reservation. She left crying and we went to Uniquely You to try and continue (we found wonderful dresses, more selection, and far nicer sales people). Because of the cost, we decided to go ahead and make an appointment at David`s for today. She was able to get her brides maid here from Denver to try on dresses too. They stopped us at the door to fill out the "form". Of course wanting to know how many they will be selling to and when the wedding is. When we told her that the wedding is planned for April 09 and that no purchases would be made today, her attitude towards us went from helpful to just aggrivated. My daughter told her the type of dress she was looking for and her size again and the girl went off to look. After trying on 3 or 4 dresses that weren`t right, I went and looked through the racks and found a few that were what we were looking for. The sales clerk went from aggrivated to plain rude. I told my daughter to take the dress off and that we were leaving. This time I left with tears. I understand that we all have days where we are not at our finest, but as we all have a job to do. I don`t care if you are the mom of the bride-to-be, or the salesperson there to help her, neither one of us would be there if there wasn`t a very special day ahead of us. David`s Bridal is a specialty shop, if you don`t want to help the bride-to-be, sell hamburgers. Needless to say, we won`t be back.

Oh for pete`s sake. Why dont we get someone on here who freakin works for davids so they can read us their policies. Go bore someone else with your technicalities. Incase you forgot, this forum is titled "davids bridal poor customer service". Why would i take the time to call davids, so i can get a number to then call their customer service. What a waste of time. The point is, reguardless of the frustrations that otherwise have some sort of technical explanation to those who recieve a paycheck from "davids", there is no explanation for rude employees who are fat themselves and badger paying customers about what size they are. Do you know what i dont get? bitter women who work at a place where people come in happy because they are freakin getting married!! oh and the woman who harassed my friends and me about our sizes, yeah she got fired. Ahh retribution.