Davids Braidal

I am getting married in 5 months. My maid of honor still does not have her dress...why? We ordered her dress in August. The dress came in in November with a huge tear in the back and the zipper was falling out. After rudely taking the dress back we have been waiting for another month just to hear back about the dress. I can`t imagine what a nightmare they will make the alterations be! I thought they were just rude to me because I look very young but now I see that these are just the standards of the company!