DO NOT REGISTER AT TARGET!
I have to post my disappointment in Target. First off, we did them a favor by registering with them and we get screwed over??? Not a good thing.
We received 2 items that were broken from our Target registry. Ofcourse there were no gift receipts with those gifts. We figure since we don`t want money back, we want to exchange for the same item or get a store credit, they should have no problem... Well we were wrong....
We told them what we would like to do, and one of the managers throws us attitude about how their policy changed TODAY and that there was absolutely nothing they could do for us. We were livid... They were damaged goods and we expressed our unhappiness with their NEW policy and demanded that we talk to the store manager.... Who after another headache was able to take one of the items back, but couldn`t take the other back because it was over $10. So now we are stuck with a lamp that has a manufacturer defect sitting in a box in our garage. Total crap!
I don`t understand Target, you would think that they would want to keep customers happy, especially ones who brought them so much business. They probably don`t realize that there are plenty of stores out there that care about keeping satisfied customers.
So, to sum it up....
AVOID THE LACK OF CUSTOMER SERVICE AND HEADACHE AND DO NOT REGISTER AT TARGET!!!
Posted by Coco; updated 11/02/01
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As someone who works at the mentioned store, you have to understand the new policy. People were abusing the situation with returns. Our old return policy states that we will take back and "fix" the situation within 90 days of the receipt. We would also give a store credit if no receipt was present. Well, low and behold, people are now returning things from other stores, empty boxes and vacuum cleaners that they had used for 89 out of the 90 days...and all of the sudden, they don`t work anymore. Whom ever bought you those gifts should have been informed about the policy change, as we have to make it clear to ALL guests. They should have a gift receipt for the items that they have purchased, if they were taken off of a registry. I am still not sure how or why you did Target a "favor" by registering with them, but I am sorry that there were things wrong with your gifts. In regards to the new return policy, a few bad apples spoil the bunch...
Posted by Jamie; updated 11/06/01
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I can understand Target having to set new stricter rules so they are not crapped upon by their clients, BUT as for registries the gift is printed on the registry, there is proof that the gift was purchased for us recently, (they can see the name of the item the SCU# and description) what more would a store need really?? I am not trying to return an old vacuum that I have used since 1980.
I think that Target should review and revise their policy for those people that register for a wedding or for a welcoming a new baby.... It just makes no sense in regards to registries....
Oh, and I think that registering for hundreds or thousands of dollars worth of gifts at any store is doing the store a favor by bringing them that much more purchases and business. The other stores that I have registered at are very willing to work with me on returns and duplicate gifts, and they are also very thankful that I made the decision to register with them.
Posted by Coco; updated 11/07/01
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COMPANIES NEED TO REALIZE THAT THE ONLY THING THAT BRINGS CUSTOMERS BACK TO THEIR STORES IS CUSTOMER SERVICE. NEWS OF BAD EXPERIENCES SEEM TO TRAVEL FASTER THAN GOOD ONES. I THINK THAT TARGET COULD HAVE MADE AN EXCEPTION IN YOUR CASE. AND YES, REGISTERING W/ ANY STORE (FROM ROBINSON`S MAY TO THE 99 CENT STORE) DOES THEM A HUGE FAVOR...IT BRINGS THEM BIG MONEY. AFTER ALL, PEOPLE DON`T REGISTER FOR TOILET PAPER OR TRASH BAGS, THE ITEMS ON THESE LISTS ARE OFTER QUITE PRICEY.
Posted by MONICA; updated 11/14/01
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I think that you also have to remember that if your gift-giving friend got a gift receipt, they should have passed that along. I worked in the retail industry and I saw so many people taking advantage of return policies. That was the same time when we started doing gift receipts. This is a nice way for gift givers to ensure that if there is a problem with the product (or a duplicate) that the receiver can return or exchange it. The stores should emphasize their return policy and offer the receipt. Gift givers should extend this courtesy to their friends.
Posted by Julie; updated 11/15/01
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Hi,
I would simply take this matter on with the Better Business Bureau. They are great at handling customer complaints against a company. None of this should have happened to you. Just write them a letter, and submit it with photocopied documents showing them exactly what happened.
Hope this helps!
Posted by Phyllis; updated 01/04/02
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I THINK THE LETTER FROM THE PERSON WHO WROTE ON LINE DO NOT REGISTER AT TARGET WAS UNCALLED FOR.IF THEY HAD TROUBLE REGISTERING WITH TARGET THEY DONT NEED TO SPOIL IT FOR OTHERS. WE HAVE FAMILY MEMBER REGISTER AT TARGET WITH NO TROUBLE AT ALL..YOU NEVER KNOW MAYBE SOMEONE DROP THEM AT THE WEDDING,BECAUSE YOU CAN TELL IF SOMETHING HAS GOTTEN BROKEN WHEN YOU BUY IT. THEY SHOULD OF OPEN IT TO MAKE IT WASNT BROKEN IN THE FIRST PLACE,OR LEAST WHEN GOT HOME AND BEFOER THE WRAPED IT.ANY WAY TARGET KEEP UP THE GOOD WORK
Posted by VICKIE; updated 03/11/03
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I have never had a problem with them, but I do understand why they have strict return policies. If all else fails go to the person who gave it to you and ask for them to help you with the return, if they made the purchase by credit card or check they can look it up for you and give you the service you would like.
Posted by Becky; updated 03/11/03
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Here`s an idea. Purchase the same exact item from the store, save the receipt for the item then the next day return the broken one with the new receipt. Big hassle?yes but you will get your money back and then you`ll have the same item but in good shape. Good luck
Posted by amy; updated 03/15/03
