BEWARE Of David`s Bridal

Like I said... The employees of Davids even talk mean to us in here... So that should give you an idea of the attitude you get in the store. Why get offended and post crap that makes your business look EVEN worse!? I wrote them and got a reply saying that they would be happy to address my complaint as soon as possible.
That was 6 months ago and Ive allready gotten married since that date. They dont care about their customers... Money is the only thing they wanna talk about. You employees who have posted... Only prove the attitude of the b*tches that we encountered at the store so do yourself a favor and quit posting your nasty little replies calling us liars and mean ppl. Trust me... If I wasnt treated badly... I wouldnt have taken the time to post about the horrible way you ppl act towards brides. BRIDES have the right to be picky about their wedding day... WEDDINGS are one of the most important decisions a WOMAN makes in her entire life. To say we are too picky pushy or otherwise is like saying a dog barks too much.... Its something young girls dream about their entire lives... OF COURSE WE WANT IT THE WAY WE WANT IT WHEN WE WANT IT.
Last time I had a customer service job... THE CUSTOMER was ALWAYS right... If you want to make a sale and get your friggin commission treat your brides with respect and wipe the dirt outta their toes if thats what it takes. ITS YOUR JOB TO KISS HER A*S for the sale stupid!

I totally agree... Not that i had a bad experience with david`s bridal... But some of these sales ppl i have encountered are so stuck up and seem to get annoyed at how brides are so picky and stuff. It`s a once in a lifetime thing, perfection is required.

David`s kows abou this site and now has people jsut siting and watching this site ready to reply to all of the negative postings. They also have people claiming to be brides with "great" experiences they had with a David`s store. Talk about getting desperate!!!

I have had a bad experience with David`s Bridal as well. Unfortunately, Davids Bridal has awesome stuff. There should be a bridal compay who has the great stuff David`s Bridal has, while providing excellent service. I am sure there are the few employees who are excellent, but my experience is just the opposite. My sales person had such bad hair, makeup, and clothing, she literally looked like a clown. The problem I have with this, is she had some strong opinions about what I should buy. The last thing I wanted to do was take her advise. She kept referring to my bride`s maid as my mother (she is only 9yrs older), and she didn`t know anything about how to size me. I wear a size 12, and knew I had to go up one or two sizes in a wedding dress. My sales associate got me up to a size 22 dress, which was devastating to me. My bride`s maid then suggested that I try on a 14W instead of the junior sizes. The 14W fit and was actually a little big. My sales person had not even recommended it. My bride`s maid tried on her dress and my sales person supposedly wrote down her size. I came back a couple of weeks later with my maid of honor, and bought all of the dresses. My sales person handed me the dress my friend tried on 2 weeks prior. She gave me a size 16 and I asked if it was the correct size. She informed me it was the largest size the dress came in so it had to be. My friend was afraid to tell me the dress was too small and still did fit after she lost 20 lbs. She had called the store and they told her that was the largest size. I called the store and found out from someone else that it came in an 18W and a 20W, this same person also told me I needed to bring my dress in 2 months ahead of time to get pressed and have a bead check. The alterations person was extremely rude and said I was wrong, I had to pick it up in a week. No big deal. I then went to exchange the other dress and expressed my frustrations with the manager, she apologized with no real sincerity. She then put in the order for the replacement dress and entered the wrong size "AGAIN". Thank God my mother caught it and we had her reorder it. In the meantime my bride`s maid had picked up some assessories for her and my maid of honor and went to pay for them. The store manager told her how much it came to and my friend handed her a credit card. When the manager was done with it she handed the card to me and not to my friend (it wasn`t my card)! Her behavior toward my brides maid only proved to me that she was not part of the solution, but defintely part of the problem, and that not paying attention to the details was okay at their store. I also expressed to her the fact that since this was my second marriage I knew the way things should be, but that if it was my first marriage I would be in tears.

I wonder how David`s little spy`s are going to respond to this one!!!?

No, I do not work for David`s. Yes, I have shopped there.

Bad service is annoying, but not the end of the world.

What are you people ever going to do if you ever get a "real" problem?

I also had a terrible experience with david`s bridal. Me and my maid of honor went in to try on bridesmaid dresses. The associate was lazy and did not want to help us figure out what styles come in the color I needed. So we made an appointment and that was even worse. We were completely ignored. We had to open our own dressing room, get our own dresses and find the accessories ourselves. We even had to ask complete strangers their opinion on the attire. When we presented our problem to the manager all she said was that they were understaff and that is just the way it goes. The sad part was that other people without appointments were being taken care of. I have never returned to their store but they have the cape I need to wear with my wedding dress. That will be the last thing I ever buy from them.

I wish I would have known about this site before I bought my dress there. I went for my first fitting and it was AWFUL! They ordered the wrong size dress, and guess what, my dress was now discontinued! They had one dress in the store, which was the right size, of course it was filthy, not to mention marked down to half the price I paid origninally. And no, they didn`t give me a refund. I asked for cups to be put into the dress, and they told me they were out of them! Then you have to purchase a nice dress bag for 10 bucks b/c they get you a garbage bag to cover your dress. When I went to the counter to purchase one, the girl told me they were out of them. ARE THEY SERIOUS!!! A dress store out of garment bags!! when I asked when they will be coming in, she said "WHEN, the come in." Can you imagine! Thank God my girls dress were bought else where! WHen you call the store all you get is an answering machine, nobody EVER picks up the phone. When you go to the store, all you hear is the phone ringing and ringing, and know one picks it up! The manager at the store told me she would not only clean the dress so that I could see that it was ok before it was altered, she said she would contact other stores that night to see if they had one there. Three days went by and I didn`t hear from the manager. I callled again she said she was sorry for not doing it sooner but she was busy, and that she would do it tonight- SHE PROMISED. Again, another 3 days went by, and not a call from the manager. SO I CALLED AGAIN. She got on the phone and proceeded to give me another excuse that she was busy and she would get to it today. ANother 3 days went by,and I hear nothing. I decided to call the Yonkers store on my own. There was a very nice girl there who listened to my ordeal, checked for the dress and said they had one there in great condition, and that she would send it overnite to the Carle Place store. I then called the Carle Place store and got the manager on the phone again. She apologized for not getting back to me and she promised that she would send out e-mails today to other stores. I TOLD HER DON"T BOTHER BECAUSE I ALREDY TOOK CARE OF IT. I told her what has taken her over a week to do nothing, in 4 minutes I called another store and found another dress and had it sent to the Carle Place store. I told her I wanted the other dress cleaned so that when I came in the next day, I wanted to compare the 2 dresses to see which one was in better condition. She said NO PROBLEM. The next day I called and low and behold, the dress I asked her to clean, hadn`t been cleaned yet! I told her that I was getting married in 3 weeks and if I came in tomorrow and that dress wasn`t cleaned, I would raise hell in the store. I went in the next day, and guess what- The dress was never cleaned! Thank GOd the dress I had sent from Yonkers was is much bettter condition, so I went with that one. I will not rest easy until I finally pick up my dress from there for good! DO YOURSELF A FAVOR --- DON`T BUY ANYTHING THERE!

Hey guys,
Thanks for the warning -- I was actually considering buying a dress from David`s, but am having second thoughts now. Sorry you all had to experience that -- thanks for saving many more people grief.

Hello. I had the same experience with David`s Bridal. I tried on a few dresses and I really liked one of them. So I made an appoinment the following weed for my mom and three girls to return with me. ( ( have 10 bridesdmaids and I also found a dress I liked for them as well..) When I went back, I saw a dress I really liked that I hadn`t noticed before, but the girl insisted I had tried it already.I ONLY TRIED ON THREE DRESSES! I knew I hadn`t tried it, but she actually, ARGUED with me to convince me I didn`t like it. OF course that dress was $600 cheaper than the one I had originally liked. My reply was, " listen, even if I did try it on, I would like to try it again." FInally, after hufing and puffing, she retrived my size. Needless to say I told her when I left that I was unhappy with the service and even if she hadn`t gotten the commission on MY gown, she would have gotten commission on 10 maids dresses. HOwever, because she was rude, she just lost 11 sales. I let her know. She was apologetic, but not enough for me to return.

I have to say that I had a much different experience with David`s Bridal. I just bought my gown there, and I love it. They were so nice (along with my sister, who I brought for that all-important second opinion.), helped me to narrow my choices down to what looked best on me, and even let me EXCHANGE a gown that I had bought on a whim, only to realize soon thereafter that it wasn`t really "my style." They could not have been nicer or easier to work with. There was one other bride there at the time, but I didn`t mind that. I actually kind of like having her there-- soemone else who was also tryign on gowns. I got my entire wedding ensemble for around $400, too, which was great, since they were having a sale! I really am sorry that you all have had bad experiences. Maybe I am just lucky that my local David`s is not that way. I also went in the middle of a weekday when the store was not the craziest place ever, which I am sure helped.

It is obvious that "annonymous" who posted on 10/1/04 was a David`s Bridal employee. Next time, don`t make it so obvious.

I have been a part of two weddings that used davids bridal in albany, ny. The staff there was great.

The bi-polar bride that I was maid-of-honor for just kicked me out of her wedding, because I got confused on some of the details about hotel stays - I was scheduled to be a bridesmaid in two weddings that are 3 weeks apart! So she went off the deep end and told me never to contact her again. So I contacted David`s Bridal and was nicely, but firmly, informed that I cannot get a refund for the $165 dress that I will never use, and I can`t even get store credit to use at a future time. I can only exchange it for another dress. Which would be great if I had another friend getting married soon, but I`m pretty much the last unmarried one! I don`t go to formal occassions much, being long out of high school and all, and I wish DB would just act like any other retail shop and give me my money back. No, I don`t have a receipt, of course, b/c the bride and groom bought the dresses, and I wrote them a check. No, they`re not going to refund my money - how would I even ask? I`m not supposed to contact the bride. DB should take into consideration that the wedding hasn`t happened yet, the tags are still on the dress, it`s only been tried on once and never altered. Why can`t I just get my money back? It`s bad business.

I just cancelled payment on my dress that I bought in Nashua NH. The price tag read $449 which was ok except that the sales clerk told me it was 50% off that price. Then I was told all accessories were 50% off price. I knew this was wrong because I saw signs saying accessories are 15% off. I also asked her what the cost of dalterations would be. She told me they were free. When we went up to the register another girl rang us up. She rang up full price. When I questioned the dress price she said it was 15% off and the $449 reflected that price. I let it go as my mother was embarassed. Then later I looked at the sales receipt and noticed the comment on the bottom "alterations available at an additiona fee" I called the store manager who called me back three days later to say she had talked to the sales clerks and felt that all pertinent information had been given to me appropriately. They have lost my bridesmaid gowns and the wedding party for my three friends getting married within the six months following my wedding.

I did not know about this site. I was planning to apply for a job at David`s Bridal, but now I am thinking twice. I am suprised that the service there is so bad. It sounds to me that they are in need of good sales people and managers. But with a site like this, I think they have alot of work ahead of them to get the customer to have confidence in making such an important perchase from them.

B.M>

I did not know about this site. I was planning to apply for a job at David`s Bridal, but now I am thinking twice. I am suprised that the service there is so bad. It sounds to me that they are in need of good sales people and managers. But with a site like this, I think they have alot of work ahead of them to get the customer to have confidence in making such an important perchase from them.

B.M>

You know, I`ve been reading these for months now, and I was really concerned about going to David`s. I went anyway, and even though they were busy, was well taken care of, found my dress, was financed, and ordered the bridesmaid dresses there. I`ve had to go back on several occassions for fittings, etc., and have not been disappointed. Of course it`s not like going to a small bridal salon, but then, you know that when you go there. You don`t expect boutique experience at WalMart, do you? It`s the same thing, and if you remember that, you probably won`t be disappointed.

The bottom line is that David`s Bridal is corporately owned. There is no "owner". The owner is the May Company the same company that owns just about every other department store out there. And um, "curious", you unfortunately missed the point. I could care less what you have on or for that matter how much you spend. I truly enjoy selling gowns and developing lasting relationships with my customers, which in my store we do. I have many many happy customers. The bottom line is David`s dominates over 60% of the bridal industry. That means something whether you want to admit or not. We have the ability to do a lot of things other places can`t do like help brides who need a dress immediately, exchange bridesmaid dresses for that pregnant bride or on another note donate to charity. We we work we all do the best we can every day and try to service every customer that comes in the door BUT we are corporately owned and the dresses are mass manufactured and we do have limits. There are just so many things not understood about what really goes on in this industry not just at David`s but everywhere. As for the hipe on the credit issue. David`s didn`t deny you credit the credit card company - Household Credit did - another huge credit company. Probably because you couldn`t supply a work phone number not because your disabled. There`s no box we check for "disabled". Get a clue. You just thought they chose not to give you credit???

No, Andrea, I didn`t `UM` miss the point. I simply stated that if you don`t like the snobby, so-called unappreciative people, then either find a new profession or suck it up. With the attitude you project here, I can imagine that perhaps that is why you have `unappreciative` customers.

I went to Davids Bridal here and they were totally just rude and walked off when I needed help. I think my mom should get the commission from their sale.

Hi! I swear on everything that I believe in that I do not work for David`s Bridal. That is a job that I don`t think I would wish on my worst enemy. I have tried on dresses at several different bridal shops in the city I live in and in all honesty there is only one bridal consultant that has been wonderful. That was Summer at DB in Greenville, SC. I went to smaller boutiques and they have never been really all that helpful. I have went to see Summer twice now and she has worked with me and my MOH. Some of the other girls at DB were extremely rude and I would never buy anything from them. I guess I just got really lucky the night that I went. I haven`t purchased my gown yet bc we still want to look in a few places. I just wanted to let everyone know that not everyone is bad at any of the boutique. Everyone of them that I have been to has had at least one employee that needed to be trained on how to speak and approach people. One woman even chased me out of a store when I didn`t find anything I liked. Anyways, just try to be open minded when going anywhere. One thing that I know now is to look everywhere before purchasing my dress. I don`t think anyone I have spoke to even knows what a return policy is!!!

I just love how up in arms people are getting about David`s Bridal. It`s a bridal mega-store. They have $99 blow-out sales where women fight over dresses. It`s basically the Wal-Mart of the bridal world, so really, you should come to expect the "great customer service" that you would receive at any othe high volume discount store.